Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Sitting adjacent to the Stones River Town Centre shopping mall inside PetSmart, Banfield Pet Hospital in Murfreesboro, TN, is located on Old Fort Parkway with quick access to Interstate 24. We’re your reliable, local vets who are ready to answer your questions, offer helpful resources, and help care for your dog or cat!
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
433 reviews
5 stars
273
4 stars
58
3 stars
24
2 stars
13
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising the staff's friendliness while others report rudeness and unhelpfulness, particularly at the front desk.
Care Quality
Many customers appreciate the quality of care provided to their pets, noting compassionate and knowledgeable veterinarians, although there are serious concerns about miscommunication and inconsistent treatment.
Appointment Issues
Numerous reviews highlight significant problems with scheduling appointments, long wait times, and difficulty in getting timely responses, leading to frustration among pet owners.
Pricing Concerns
While some customers find the wellness plans and services to be reasonably priced, others feel that the costs are high and not always transparent, leading to dissatisfaction.
Staff Turnover
Several reviews mention a lack of continuity in care due to high staff turnover, with customers frequently encountering different veterinarians and staff members during visits.
- RSRuby SpannOct 2, 20255.0I take my fur baby to Banfield for his semi annual care. They make sure to keep him up to date with all of his scheduled preventive care. I can always call them if Mocha is not up to his playful best and they seem to always know what to have me do for getting him back in tip top shape.
- DCDee ColeSep 15, 20255.0Excellent care. Have used this Bancield location for almost 10 years.
- CCCitizen CainSep 15, 20251.0I specifically asked them to NOT give my elderly dog any shots or vaccines. They completely ignored my requests . Her liver was shot the next day . She died later . Needless to say I really don’t like this place.
- MSMichael sharpSep 15, 20251.0Want a review? Ok. Its been years since I've been to banfield no idea why you're sending me links to review, but here we go. My pit, who had passed 3 years ago, had gone to banfield for years. The vet who had been his most of his life left. No big deal it happens. One day he couldn't walk was having labored breathing and had been retaining water. I took him to banfield first thing in the morning. 10 HOURS LATER. They finally did his examination, incorrectly diagnosed him and told me he needed to be taken to the emergency vet because they could not treat him. My dog sat there in pain, in distress, while in a stressful place for 10+ hours. I took him to Animal Medical Center. They diagnosed him quickly, got him treated and he was allowed to come home after 24hr observation. I would not, for any reason, ever recommend anyone to go to banfield for their pets care.
- MWMarc WendlingSep 10, 20253.0Helpful and convenient. Price is a bit expensive.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Murfreesboro?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed.
Can I receive veterinary care online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations for preventive care.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The plan includes annual head-to-tail exams, vaccines, early diagnostics, nutrition consultations, dental care, and more, with automatic annual renewal unless paid in full.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule appointments online via the Banfield website or app, where options include in-room, drop-off, and virtual visits.
What types of appointments does Banfield Pet Hospital offer?
Appointments include in-room visits, drop-off services, and virtual visits for Optimum Wellness Plan members.
Where is Banfield Pet Hospital located in Murfreesboro?
It is located at 1734 Old Fort Parkway, adjacent to the Stones River Town Centre shopping mall inside PetSmart, with quick access to Interstate 24.
What are some nearby places to Banfield Pet Hospital where I can shop or eat?
Nearby you can visit PetSmart for pet supplies, IHOP for breakfast and brunch, and Starbucks for coffee, making it convenient to combine errands with your pet’s visit.
Are there entertainment options near Banfield Pet Hospital in Murfreesboro?
Yes, nearby attractions include Murfreesboro Escape Rooms and Locked : Escape Game Murfreesboro for enjoyable activities before or after your pet’s appointment.