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Banfield Pet Hospital

4.2
(178 reviews)

Business Details

401 South Mount Juliet Rd, Mount Juliet, TN
37122, United States
(615) 773-2299
https://www.banfield.com

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When your pets need reliable petcare in the Mount Juliet, TN, area, Banfield Pet Hospital on South Mount Juliet Road has you covered. Located in the Providence Marketplace PetSmart, our clinic is in the perfect spot for busy Mount Juliet pet owners. Take advantage of our convenient location to make picking up your pet’s prescription an easy box to tick off on your to-do list.

Details

  • Requires appointmentAvailable

Location

Banfield Pet Hospital
401 South Mount Juliet Rd, Mount Juliet, TN
37122, United States

Hours

Reviews

4.2
178 reviews
5 stars
123
4 stars
18
3 stars
7
2 stars
2
1 star
28

What are people saying?

AI-generated from recent customer reviews

Staff Care

Many customers praised the staff for their kindness, compassion, and professionalism in handling their pets.

Communication Issues

Several reviews highlighted poor communication, including unreturned calls and unclear explanations about treatments and costs.

Cost Concerns

Numerous customers expressed dissatisfaction with the pricing structure, feeling that services were overpriced and that they were pressured into unnecessary treatments.

Emergency Care

There were multiple complaints about the inability to get timely emergency care, with some customers feeling their pets were not prioritized.

Mixed Experiences

While some customers had positive experiences with specific veterinarians, others reported serious issues with care and treatment, indicating inconsistency in service quality.
  • AG
    Angely Gonzalez
    Feb 22, 2026
    5.0
    I just want to say how truly grateful I am for the amazing team at Bamfield. I brought my cat, Freya, in on Friday after work, and from the moment I walked in, everyone made me feel so welcome and cared for. As a single mom of two kids, life can be stressful, and I was nervous about coming in — especially because I didn’t have a lot to spend. But not once did anyone make me feel judged or uncomfortable. They were so kind, understanding, and willing to work with what I had. They treated both me and Freya with genuine care and compassion. It’s rare to find people who really see you and go out of their way to help, and that meant so much to me. Thank you to everyone there for being so warm, supportive, and human. You made what could have been a really stressful experience into something that felt safe and positive. Freya and I are both so thankful for all that you do. ❤️🐾
  • TL
    Timothy Laflamme
    Nov 17, 2025
    5.0
    Dr. De Martin is great!
  • MA
    Moe AB
    Oct 31, 2025
    5.0
    Dr. DeMartin and her staff were absolutely amazing! Our dog, Gia, got sick while we were traveling and it turned out she may have gotten into poison, so she ended up having to be put to sleep. We were so fortunate to have taken her to Dr. DeMartin for this, as she was so kind and loving to Gia. It made the whole process so much easier. Thank you so much!
  • CG
    Chosen1 Gamble
    Oct 15, 2025
    5.0
    I love the team. They're extremely acknowledged on all your questions to give the best answers for u and your pet. Friendly smiles and warming environment. They're very helpful, ALWAYS.
  • MT
    Mani Talley
    Oct 5, 2025
    1.0
    I took my puppy in for a vet visit because we had just got him and he seemed a little ill and had worms. Lady at reception desk was kind but we waited for a while just to go back. Once we get in there they just start talking money money money. Then continue to say my puppy has parvo virus and he was going to die. They tested for it and it came back negative and they still continued to tell me that my dog was sick. They did the test again and it still came back negative and they still continued to tell me my dog was sick and going to die. He had worms and he was tiny. Very lethargic and tired because he was young. They kept trying to put us in this money trap by doing more test and stuff but we knew what was wrong with my dog and just wanted to make sure that we was correct so we went to the vet. We ended up leaving paying about $300 just from them adding random crap and doing nothing but telling me my dog was going to die. They asked the following week to keep my dog to watch how he was acting and we did not feel comfortable doing that because we did not know what they would do to our dog. I should be able to at least slightly trust the vet but in this case I had no trust. So my dog did not go and we basically said screw you. A year and a half later my dog that was supposedly supposed to die is living great and running around playful as can be. So overall don’t go to this place unless you wanna be lied to and broke after you leave.

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I get veterinary care online?

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.

Brand Certified Facts from Banfield Pet Hospital

Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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