Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When your pets need reliable petcare in the Mount Juliet, TN, area, Banfield Pet Hospital on South Mount Juliet Road has you covered. Located in the Providence Marketplace PetSmart, our clinic is in the perfect spot for busy Mount Juliet pet owners. Take advantage of our convenient location to make picking up your pet’s prescription an easy box to tick off on your to-do list.
Details
- Requires appointmentAvailable
Location
Banfield Pet Hospital
401 South Mount Juliet Rd, Mount Juliet, TN
37122, United States
Hours
Reviews
4.1
178 reviews
5 stars
122
4 stars
18
3 stars
7
2 stars2
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, compassionate, and knowledgeable, providing excellent care for their pets.
Communication Issues
Several reviews highlighted poor communication, including unreturned calls and unclear explanations regarding treatment and costs.
Concerns Over Costs
Multiple customers expressed dissatisfaction with the pricing structure, feeling pressured into unnecessary treatments and experiencing high bills.
Emergency Care
There were numerous complaints about the inability to receive timely emergency care, with some customers feeling their pets were not prioritized.
Mixed Experiences
While some customers had positive experiences with specific veterinarians, others reported negligence and inadequate care, leading to a lack of trust.
- TLTimothy LaflammeNov 17, 20255.0Dr. De Martin is great!
- MAMoe ABOct 31, 20255.0Dr. DeMartin and her staff were absolutely amazing! Our dog, Gia, got sick while we were traveling and it turned out she may have gotten into poison, so she ended up having to be put to sleep. We were so fortunate to have taken her to Dr. DeMartin for this, as she was so kind and loving to Gia. It made the whole process so much easier. Thank you so much!
- CGChosen1 GambleOct 15, 20255.0I love the team. They're extremely acknowledged on all your questions to give the best answers for u and your pet. Friendly smiles and warming environment. They're very helpful, ALWAYS.
- MTMani TalleyOct 5, 20251.0I took my puppy in for a vet visit because we had just got him and he seemed a little ill and had worms. Lady at reception desk was kind but we waited for a while just to go back. Once we get in there they just start talking money money money. Then continue to say my puppy has parvo virus and he was going to die. They tested for it and it came back negative and they still continued to tell me that my dog was sick. They did the test again and it still came back negative and they still continued to tell me my dog was sick and going to die. He had worms and he was tiny. Very lethargic and tired because he was young. They kept trying to put us in this money trap by doing more test and stuff but we knew what was wrong with my dog and just wanted to make sure that we was correct so we went to the vet. We ended up leaving paying about $300 just from them adding random crap and doing nothing but telling me my dog was going to die. They asked the following week to keep my dog to watch how he was acting and we did not feel comfortable doing that because we did not know what they would do to our dog. I should be able to at least slightly trust the vet but in this case I had no trust. So my dog did not go and we basically said screw you. A year and a half later my dog that was supposedly supposed to die is living great and running around playful as can be. So overall don’t go to this place unless you wanna be lied to and broke after you leave.
- JBJanice BencivengaSep 30, 20255.0The staff are so courtesy. My vet De Martin is so professional and takes time with my cat Penelope.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital Mt Juliet location's hours of operation?
Banfield Pet Hospital in Mt Juliet is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care. For urgent situations during hospital hours, you can call for advice or referrals. After hours, please contact a local emergency hospital.
Can I get veterinary advice online from Banfield?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What preventive pet health services does Banfield provide?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as preventive pet health care.
What is included in Banfield's Optimum Wellness Plans?
Optimum Wellness Plans include annual preventive care with exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. Wellness plans automatically renew annually unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan?
You can pay monthly through automatic withdrawals from a bank account or credit card, or choose to pay in full at enrollment for easier budgeting.
What types of appointments are available at Banfield Mt Juliet?
Appointments include in-room visits where you stay with your pet, drop-off appointments where you leave your pet and they call you when ready, and virtual visits available to Optimum Wellness Plan clients.
Where is Banfield Pet Hospital located in Mt Juliet?
Banfield Pet Hospital is located at 401 South Mount Juliet Rd, Suite 645 in Mt Juliet, Tennessee, inside the Providence Marketplace PetSmart.
What nearby places can I visit when I come to Banfield Pet Hospital in Mt Juliet?
Nearby you can find Red Robin Gourmet Burgers and Brews for a meal, Sephora and Charlotte Tilbury for beauty shopping, and LensCrafters for eyewear needs—perfect to check out before or after your pet's appointment.
Are there convenient nearby services when visiting Banfield in Mt Juliet?
Yes, nearby is the Appliance Repair by Asurion if you need appliance help, Coinme for financial services and ATMs, and Geek Squad for tech support, making it easy to handle errands while at Banfield.