Banfield Pet Hospital

4.3
281 reviews
man with a dog

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Memphis-Winchester provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.

Details

  • Requires appointmentAvailable
  • RestroomAvailable
  • Wheelchair accessible restroomAvailable

Location

Banfield Pet Hospital
7706 Winchester Road, Memphis, TN
38125, United States

Hours

Reviews

4.3
281 reviews
5 stars
191
4 stars
44
3 stars
14
2 stars
8
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their kindness and attentiveness to pets.

Mixed Experiences

While some customers had positive experiences, others reported issues with rude staff and unprofessional behavior, particularly from management.

Care Quality

Several reviews noted the quality of care provided to pets, with specific mentions of thorough examinations and effective treatments.

Scheduling Issues

Numerous customers expressed frustration with scheduling and appointment management, citing long wait times and miscommunication.

Pricing Concerns

Some customers felt that the services were overpriced and reported dissatisfaction with unexpected charges.
  • EH
    Elton Hale
    Dec 4, 2025
    4.0
    Great customers service
  • TD
    thomas dailey
    Dec 1, 2025
    5.0
    Very professional, costumer service was great
  • BT
    Bridget Taylor
    Nov 21, 2025
    5.0
    Excellent!
  • TS
    Taniecia Smith
    Nov 5, 2025
    5.0
    The entire team is awesome!
  • DW
    Dee Wright
    Oct 18, 2025
    5.0
    Always a great experience.

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I get veterinary care online?

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.