Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Memphis-Winchester provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
279 reviews
5 stars
190
4 stars
43
3 stars
14
2 stars
8
1 star
24
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, caring, and knowledgeable, while others reported negative experiences with specific staff members, particularly the practice manager.
Customer Service
There are mixed reviews regarding customer service, with some customers expressing satisfaction with the service and others reporting rude interactions and poor handling of issues.
Care Quality
Overall, many customers felt their pets received good care, but there were significant complaints about upselling practices and miscommunication regarding treatment options.
Appointment Issues
Several customers experienced long wait times for appointments and confusion regarding scheduling, leading to frustration and dissatisfaction.
Pricing Concerns
Customers noted that services can be expensive, with some feeling that they were charged for unnecessary treatments or that pricing was not communicated clearly.
- BTBridget Taylor3 days ago5.0Excellent!
- TSTaniecia SmithNov 5, 20255.0The entire team is awesome!
- DWDee WrightOct 18, 20255.0Always a great experience.
- EMElisa MartinezOct 13, 20251.0If I could do 0 stars, I would. Don’t bother calling here. They will hang up on you and then say it wasn’t “intentional.”
- KMKat MuellerOct 1, 20255.0Everyone has been great. We go to the Collierville location and it is very convenient that I can get my kitty’s food while I am there.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital Memphis-Winchester?
Banfield Pet Hospital Memphis-Winchester is open Monday to Saturday from 7:00 AM to 6:00 PM and is closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency veterinary care?
No, Banfield does not provide emergency services. However, during hospital hours, you can call for urgent care advice and possible referrals. For emergencies outside these hours, please contact a local emergency hospital.
What veterinary services are provided at Banfield Pet Hospital?
Services include preventive care, vaccinations, dental care, spay/neuter, microchipping, parasite control, nutrition advice, DNA testing, and end-of-life care.
What is included in the Optimum Wellness Plan offered by Banfield?
The plan covers annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It automatically renews yearly unless paid in full.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via Banfield's website or through the Banfield app available on iOS and Android.
Is remote veterinary care available at Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage through Vet Chat™ on the Banfield app.
Is Banfield Pet Hospital accessible to people with disabilities?
Yes, the facility has wheelchair accessible restrooms and welcomes all customers including LGBTQ individuals. Appointments are required.
What dining options are available near Banfield Pet Hospital for pet owners?
Nearby dining includes Genghis Grill (Asian fusion), Wingstop (fast food chicken), Tropical Smoothie Cafe, Menchie's Frozen Yogurt, and Dunkin Donuts, great places to visit before or after your pet's appointment.
Are there any nearby medical services near Banfield Pet Hospital?
Yes, Master Eye Associates and Visionworks provide eye care services nearby, while Baptist Medical Group and Family Physician's Group offer additional medical services in the vicinity.
What nearby shopping and service locations can I find near Banfield Pet Hospital?
Nearby you can find T-Mobile for mobile services, Mattress Firm for retail, and The Vitamin Shoppe for health supplements, allowing you to conveniently combine errands with your pet's vet visit.