Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.
We love our veterinarians at Banfield. The team at Lakeland, TN and Winchester Memphis are the BEST!
PT
Patricia Toney
Apr 23, 2026
5.0
I feel please with the love and care your team give to my little Chille.
ES
Eddie Strawder
Apr 22, 2026
5.0
Great service of pets
EH
Edward Hodges
Apr 22, 2026
5.0
Team is great!!!
CG
Chi Graham
Mar 20, 2026
1.0
They use the "first exam free" gimmick to lure you in thinking you are getting a deal. But they are going to get that back when they pad your bill!!!
I took my dog in and wasnt surprised about him needing his ears checked out bc he had been shaking his head out of nowhere. The lady ran down the procedures and costs to me. The allergy shot the ear cleaning and tests. Wasn't terrible. I then let her know I also had the coupon which waived the exam visit fee which made the price really good. She leaves with my pet and a few minutes later some lady saying she's the manager comes in and tells me oh sorry thats not actually your price. Even tho thats what she just ran down to me and it was the treatment I signed authorization on.
I was like so how much extra she says $100 lol. Seriously taking me back up to over the original price before I stated I had a coupon. I told her oh no I will just wait on that bc that is a big price increase. She informed me that oh we already gave it to him!! WHO DOES THAT. IVE NEVER BEEN A PLACE where one price is agreed on, the provider comes to a higher price and they don't run it by the customer first. We are not talking about $5 we talking about $100 plus tax.
And on top of that I asked the first pet nurse several questions about my pet's general care bc I am a new pet mom and not only did she never answer a single one she didnt relay them to someone who would either. Or they just didn't care to idk.
But I do know I will not be back not even for his follow up appointment I'll be making that somewhere else.
Shout out to the vet that saw him tho! She was amazing!! She helped put ear drops in and was super patient while he was very dramatic. And she was the only one who apologized for the "miscommunication".
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the regular business hours for Banfield Pet Hospital in Lakeland, TN?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency veterinary services?
No, Banfield does not provide emergency care services, but during hospital hours, you can call them for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What preventive pet health care services does Banfield Pet Hospital provide?
Banfield offers preventive care treatments such as vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to maintain your pet's health.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online through their website or via the Banfield Pet Hospital app available on iOS and Android platforms.
What is the Optimum Wellness Plan offered by Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, screening diagnostics, nutrition consultations, and dental care. It automatically renews annually unless paid in full at enrollment.
Is veterinary care available online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via the Vet Chat™ service on the Banfield app.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required before visiting to help the hospital prepare and maintain safety protocols.
Are there any nearby convenience stores where I can shop before or after my visit?
Yes, Circle K and Marathon gas stations with convenience stores are nearby, making it convenient to pick up essentials before or after your appointment.
What fitness or wellness options are available near Banfield Pet Hospital?
Nearby fitness options include LA Fitness, HOTWORX Lakeland, and yoga studios, providing opportunities to combine your pet visit with a workout or wellness activity.
Are there any places to eat near Banfield Pet Hospital in Lakeland, TN?
Yes, several nearby dining options include Papa Murphy’s Take 'N' Bake Pizza, Emerald Thai Restaurant, Kukuruku Crispy Chicken, Lenny's Grill & Subs, and Shadrachs Coffee for a variety of meal choices before or after your visit.
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