Brand Certified
Banfield Pet Hospital
4.2(296 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
214 Morell Rd, Knoxville, TN
37919, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(865) 769-7969
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Knoxville (West Town) provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.2
296 reviews
5 stars
211
4 stars
31
3 stars
7
2 stars
6
1 star
41
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their compassion, knowledge, and attentiveness towards both pets and their owners.
Service Quality
Many reviews highlighted the quality of care provided, with several customers expressing satisfaction with the thoroughness of examinations and treatments.
Communication
While most feedback was positive regarding communication, some customers noted issues with staff attitudes and the clarity of information provided, particularly regarding pricing and services.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing of services and wellness plans, feeling they were not cost-effective or transparent.
Wait Times
A number of reviews mentioned longer than expected wait times, which some customers found frustrating.
- JBJulie BoyattJan 31, 20265.0I will update with more details later, but wanted to proclaim the absolute love I have for the staff at this clinic - Dr Bales, Chris and Rachel.
- BTBiLisa TaylorDec 17, 20255.0I’ve had an amazing experience. Joker loves his doctor and they have been amazing.
- AMAmanda MillerDec 17, 20254.0I've used Banfield since 2004. I use their optimum wellness plans and am satisfied with the premiums and care that is covered. This particular location i have used since 2007. I've had 4 cats and a dog. Overall I'm very pleased with the care. Almost everyone I've encountered in that time span has been exceptionally knowledgeable and friendly. I just find the wait times to be a little longer than what I'd like. I'd like to be able to check in online before my wellness visits and hopefully eliminate having to wait for/go in a room to get checked in by a tech. Especially for wellness drop off appointments.
- LDLibby DaughertyDec 15, 20255.0They are always there for you will a smile and a helping hand. Make a call and you and your pet won't have regrets. And they don't forget you. Lola use to hate it but even she is getting better about it. They know there pets and have compassion
- JLJena LewisDec 14, 20255.0I am very particular about my pets care and who treats them. I brought my recently adopted senior cat in Saturday and had the best experience. Dr Canady and Chris the tech were absolutely fantastic with him(he’s a fragile older kitty) and very knowledgeable. Got him signed up for the Senior Wellness Plan too since he needed the works(vaccines and bloodwork). Thank you guys for taking such good care of my babies!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Knoxville (West Town) offer?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, comprehensive examinations, spay/neuter, microchipping, DNA testing, and end of life care.
What are the operating hours for Banfield Pet Hospital in Knoxville?
Banfield Pet Hospital is open Monday through Saturday from 7:30 AM to 6:00 PM and closed on Sundays and certain holidays including Christmas and New Year's Day.
Does Banfield provide emergency care services?
Banfield does not provide emergency care services. You can call during hospital hours for urgent care advice and referrals. Outside of hospital hours, please contact your local emergency hospital.
Can I get veterinary care online at Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans® can access remote pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan includes annual preventive care such as full exams, vaccines, diagnostics, nutrition and dental care consultations, with automatic renewal every 12 months.
How can I schedule an appointment at Banfield Pet Hospital in Knoxville?
Appointments can be scheduled online through Banfield's website or by using their scheduling links on their Apple or Android apps.
Is Banfield Pet Hospital in Knoxville welcoming to LGBTQ+ clients?
Yes, Banfield Pet Hospital welcomes LGBTQ+ clients and provides an inclusive environment.
What nearby stores can I visit while at Banfield Pet Hospital Knoxville?
Nearby stores include PetSmart for pet supplies and grooming, Old Navy for clothing, Kirkland's and Knoxville Wholesale Furniture for home goods, Sephora for beauty products, and Kohl's for clothing and children’s apparel.
Where can I find pet grooming and training services near Banfield Pet Hospital?
PetSmart nearby offers pet grooming, pet training, and pet store services, making it convenient for pet owners to combine veterinary visits with grooming or training appointments.
Are there dining options close to Banfield Pet Hospital in Knoxville?
Yes, dining options near Banfield include McAlister's Deli for sandwiches and casual meals, Texas Roadhouse for steak and American cuisine, and Taco Bell for fast food.
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