Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Knoxville (West Town) provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
286 reviews
5 stars
203
4 stars
30
3 stars
6
2 stars
6
1 star
41
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, compassionate, and attentive to both pets and their owners.
Communication
Several reviews highlighted the effective communication from the veterinary team, especially during difficult situations like surgeries or end-of-life decisions.
Pricing Concerns
Numerous customers expressed dissatisfaction with pricing, feeling that services and wellness plans were overpriced and not transparent.
Mixed Experiences
While many had positive experiences, some customers reported negative interactions, particularly with specific staff members and issues with service quality.
Care and Compassion
Customers appreciated the care and compassion shown by the staff during critical moments, such as when dealing with sick pets or making tough decisions.
- ACadalberto cortez4 days ago5.0Had my first visit here last week, pretty excellent staff! Loved on my Milo & treated him great! Answered questions & concerns i had!
- CJCindy JandtNov 10, 20255.0The people are very friendly and very supportive when I had to take my Rosco there this morning, he was very sick and sadly we had to let him go but the ladies in the off and doctor helped us understand everything.
- KBKaylani Leia (Dino Berri)Nov 7, 20255.0I haven't got the chance to make this till now everyone is so nice genuinely the kindest people you'll meet and they care about you and your animals you can tell they love what they do.They helped me and understood my situation and they made my pet feel a lot better even if he ended up passing a month later.Ill take all my pets to them I'm so grateful to the team ❤️
- MFMadison FinneganNov 5, 20255.0Brought my cat who was having a flare up. Vet and nurses were all awesome. Very knowledgeable and helpful. The system cancelled my appt for some reason but they were able to still see me at the time I was supposed to come in. My cat is TERRIFIED of men and both male nurse and doctor were able to wrangle her. Love dr bales.
- SWSharon Grace WesleyNov 3, 20255.0Having two cats to bring to this Banfield over 6 years, we've always been very happy and grateful for the staff, and the wellness plan that was so valuable especially with an advanced age pet. That was little Tessa, and in her 19th year, the vet was SO careful to be on top of every need and nuance of this "baby", even to Tessa's end care day. No one wants to think about that but it's important to say when you have an end of life experience at hand with your "baby", you'll be seen right away, gently and lovingly in your sorrow, everything explained delicately and handled with utmost respect and care. We were so grateful that if it could be made ANY better for us, it was, including final arrangement options and remembrances. Nothing was about selling anything; it was all about our comfort and choice to have Tess back with us. Thank you, Banfield, and we're so glad to keep Chloe in your care!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Knoxville (West Town) offer?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, comprehensive examinations, spay/neuter, microchipping, DNA testing, and end of life care.
What are the operating hours for Banfield Pet Hospital in Knoxville?
Banfield Pet Hospital is open Monday through Saturday from 7:30 AM to 6:00 PM and closed on Sundays and certain holidays including Christmas and New Year's Day.
Does Banfield provide emergency care services?
Banfield does not provide emergency care services. You can call during hospital hours for urgent care advice and referrals. Outside of hospital hours, please contact your local emergency hospital.
Can I get veterinary care online at Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans® can access remote pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan includes annual preventive care such as full exams, vaccines, diagnostics, nutrition and dental care consultations, with automatic renewal every 12 months.
How can I schedule an appointment at Banfield Pet Hospital in Knoxville?
Appointments can be scheduled online through Banfield's website or by using their scheduling links on their Apple or Android apps.
Is Banfield Pet Hospital in Knoxville welcoming to LGBTQ+ clients?
Yes, Banfield Pet Hospital welcomes LGBTQ+ clients and provides an inclusive environment.
What nearby stores can I visit while at Banfield Pet Hospital Knoxville?
Nearby stores include PetSmart for pet supplies and grooming, Old Navy for clothing, Kirkland's and Knoxville Wholesale Furniture for home goods, Sephora for beauty products, and Kohl's for clothing and children’s apparel.
Where can I find pet grooming and training services near Banfield Pet Hospital?
PetSmart nearby offers pet grooming, pet training, and pet store services, making it convenient for pet owners to combine veterinary visits with grooming or training appointments.
Are there dining options close to Banfield Pet Hospital in Knoxville?
Yes, dining options near Banfield include McAlister's Deli for sandwiches and casual meals, Texas Roadhouse for steak and American cuisine, and Taco Bell for fast food.