Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Knoxville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.4
239 reviews
5 stars
181
4 stars
16
3 stars
14
2 stars3
1 star
25
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the compassionate and thorough care provided by the staff, highlighting their dedication to pets' health.
Customer Service
While some reviews noted excellent service from staff, others reported issues with communication and customer service, particularly regarding appointment scheduling and follow-ups.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that services were overpriced and that the wellness plan was not worth the cost.
Staff Competence
There were mixed reviews about the competence of the veterinary staff, with some customers feeling that their pets did not receive adequate examinations or diagnoses.
Emergency Response
Some customers reported positive experiences with emergency care, while others felt that urgent issues were not addressed promptly.
- DWdavid wilderDec 18, 20255.0Great experience. The staff at Banfield took great care of us.
- JPJaclyn PartonNov 14, 20255.0Banfield vets go above and beyond. They are extremely caring. Excellent service.
- DADavid AronovOct 20, 20255.0Fabulous care by everyone as always.
- KMKatherine McMahonSep 26, 20251.0Terrible business practices. They schedule appointments without informing you. A dental cleaning was scheduled by the front desk on apparently the day the optimum wellness plan expired. I was told since we are not renewing the plan for the next year that my dog could not get the dental cleaning we ALREADY PAID for. I either need a refund or for the dental cleaning to be completed. Imagine if a human physician scheduled a surgery incorrectly and charged for a surgery and then said the time period for the surgery expired. This is fradulent. No wonder there are lawsuits regarding the optimum wellness plan. We will be taking our business elsewhere.
- JCJEN CAGLESep 15, 20255.0The staff got my Jackson (9 year old Shih Tzu) an appointment right away. They showed concern and compassion for his health.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Knoxville provide?
Banfield Pet Hospital offers veterinary services including preventive care, vaccinations, dental care, parasite control, nutrition advice, spay/neuter surgeries, microchipping, DNA testing, and end-of-life care.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but urgent care advice is available during hospital hours and referrals can be made to emergency hospitals if needed.
Can I schedule a veterinary appointment online or via app for Banfield Pet Hospital?
Yes, you can schedule appointments online via their website or use the Banfield app available on iOS and Android for easy scheduling.
What are the operating hours of Banfield Pet Hospital in Knoxville?
Banfield is open Monday through Saturday from 8:00 AM to 6:00 PM and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, screenings, dental care, and nutrition consultations with flexible payment options. It is not insurance but offers discounted services.
Are appointments required to visit Banfield Pet Hospital?
Yes, Banfield Pet Hospital requires appointments for visits to better serve their clients and their pets.
How can I get remote veterinary advice through Banfield?
Clients with Optimum Wellness Plans can use Vet Chat™ on the Banfield app to get 24/7 general pet care advice and triage support directly from a veterinarian.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital in Knoxville?
Near Banfield, you can visit PetSmart for pet supplies and grooming, Mimi's Cafe for a meal or brunch, and Turkey Creek shopping center with multiple retail and cinema options.
Is there a pet store close to Banfield Pet Hospital for purchasing supplies?
Yes, PetSmart is located nearby and offers pet grooming services and a wide range of pet products, making it convenient to shop for your pet before or after your visit.
Are there any places nearby where I can relax or get beauty services around Banfield Pet Hospital?
Nearby you can visit QQ Nail Lounge for nail and beauty services, and Menchie's for frozen yogurt, perfect for a relaxing break during your visit.