Compassionate Care
Many customers praised the staff for their kindness and compassion towards pets, especially during difficult times.
Inconsistent Service
Several reviews highlighted issues with inconsistent care, including misdiagnoses and poor follow-up after procedures.
Customer Service Issues
Numerous customers reported poor customer service experiences, including long wait times and rude staff interactions.
High Costs
Many customers expressed dissatisfaction with the high costs of services, often feeling overcharged for treatments.
Mixed Experiences with Exotics
Feedback on care for exotic pets was mixed, with some customers feeling their pets were not adequately cared for.