North Madison Animal Hospital

Reviews

• IL

  Irene Lancaster

  Oct 30, 2025
  5.0
  Nice people
• SP

  susan pizzuto

  Oct 27, 2025
  5.0
  After visiting emergency vet overnight our two dogs went to North Madison Animal Hospital. They were in a grave condition I could not take them home from the emergency vet. The staff and doctors there were heaven sent. I left them blind and not able to walk as a result of a poisoning. They could not see me or walk. They called during the day to talk to me about their progress and they told me to come pick them up right before the office closed for the day. When I first saw them I just could not believe it they were looking at me and I could tell their eyesight was bad and they were happy and not listless at all they were back to being themselves. Thank you so much for giving my dogs back to me!
• HA

  Hanna Leasing Agent

  Oct 11, 2025
  5.0
  Only vet in jackson that treated my old dog with bad anxiety GREAT . I felt so comfortable there with my doggie . Wish I could put 10 STARS . So friendly and understanding of my dogs condition
• PM

  Patty Miller

  Oct 4, 2025
  5.0
  I would like to give a HUGE thank-you to everyone involved with us and our dog's experience at N.Madison Animal Hospital last month. While we were traveling home, going through Tennessee, our li'l dog suddenly became quite ill. Luckily, we were able to book an online appointment for the next morning. That alone was a relief, and then the care & treatment we received was so awesome, that we were able to continue on home. It was an excellent experience all the way around!
• AV

  Andy Vistrand

  Sep 24, 2025
  1.0
  I was not at all satisfied with my veterinarian experience here. It had nothing to do with the care. It was all about the customer service. I optimistically used their services for a year and a half to see if things would improve. It never did. The business commercialized about the time I was coming on. Somewhere along the line, this was the beginning of my troubles. The place is always super busy. The phones are always ringing off the hook while people are being waited on in person. There are never enough office personnel to go around. I used them one time for boarding. I told them my dog was adopted from the shelter and that she may require some extra TLC because she was really anxious. Apparently, that went in one ear and the other until they found out for themselves. I called to check on her, it took 20 minutes to get someone to answer and then they had to get to the vet tech that was caring for my dog to know definitively if she was ok. By the time I got an answer, I had been on the phone for 40 minutes. My dog has always been super protective of me, not sure why. Reason is irrelevant, but she would make a lot of noise snarling at shadows moving under the door as people walked by. This made the staff very uneasy. The cost is outrageous. It seems every single time I stepped through the door, regardless of the reason for the visit, it was good for at least $200. In this economy, I can't see where taking out a loan to do the right thing to care for my animals should be necessary. When they earned a negative review on a survey I received from them, they called me to find out why I was disappointed. I told them about the phone situation, as it was out of control. I was assured that there would be an answering machine installed and this would help out substantially. Well, it helped to at least let them know I was trying to get a hold of them, but it never completely remedied the issue. One of my favorite office personnel left prior to our departure, this made going to the office a little less hospitable. This person was always really nice and actually spoke to me and my dogs. At our last check up, I was accompanied by my children, because my dog acted super protective of us all, I was asked to take the dog to my vehicle so they could debrief me on that day's visit. I was appalled. My dog didn't carry on that bad, warranting that kind of reaction! I had to take her to the truck and leave my kids with her in the vehicle to return and debrief as well as pay for services rendered. I was on the fence the last time I was in the office but the rude office manager made my decision for me with her rude, smug like reaction to my need for supplements. She made it real easy to finish firing this over priced, rude veterinarian experience. When I hear veterinarian services commercializing, I cringe. That essentially means they are too big to care about you personally. You are only a number to them and serve no benefit, other than to pay your bills timely. I go elsewhere for my vet care these days. I'm definitely happier where I am at now. It's really a shame to have gone through all of this. I had hoped this office would be the best, but I was mistaken.

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