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Petco

4.3
(1000 reviews)

Business Details

5756 Hwy 153, Hixson, TN
37343, United States
(423) 875-3174

About

Pet StorePetco
Petco is your trusted pet store near you in Hixson. Visit your local Petco at 5756 Hwy 153 for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Hixson Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5756 Hwy 153, Hixson, TN
37343, United States

Hours

Reviews

4.3
1,000 reviews
5 stars
614
4 stars
201
3 stars
106
2 stars
31
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently described as friendly, helpful, and knowledgeable, providing excellent customer service.

Grooming Issues

There are multiple reports of grooming problems, including injuries to pets and dissatisfaction with grooming services.

Product Availability

Customers appreciate the variety and availability of products, although there are some complaints about pricing and stock issues.

Store Cleanliness

The store is generally noted for being clean and well-organized, though some reviews mention areas needing improvement.

Animal Care Concerns

Several customers expressed concerns about the care and conditions of animals in the store, highlighting the need for better attention to animal welfare.
  • JJ
    juleendc
    4 days ago
    5.0
    Casper is the best! She’s an excellent trainer. And she’s patient, kind, empathetic, and fun. Definitely recommend.
  • BB
    brennc94
    Feb 7, 2026
    5.0
    I had a really good experience here thanks to one of the employees, Casper. She was super friendly, patient, and genuinely helpful the whole time. I had a few questions and she didn’t make me feel rushed or like I was bothering her—she actually took the time to explain everything and made sure I was taken care of. It’s always nice when someone clearly cares about customer service. Casper definitely made the visit a lot smoother and more pleasant. I’d come back just because of that kind of service.
  • DC
    DJ Carden
    Jan 29, 2026
    2.0
    About 2 months ago I came in here, the manager and cashier begged me to join their vital care program so I could get coupons for money off monthly. So today I thought I would test them out. I buy around 200 crickets a week from PetSmart. They begged me to give them a shot for price comparison. So today was the day. I did an online order for 100 large crickets and a couple other things. The bag that got delivered by the DoorDash driver had a laughable maybe 50 crickets in it. I try not to judge harshly after 1 attempt but I was charged for 100 and got 50 at best. I have never had this issue with PetSmart whether it be an online order or in person. If anything I feel like because I am such a frequent buyer I sometimes end up with more and sometimes a little less but never have I paid for 100 and got half of what I paid for. Disappointed in myself for even placing the order. We live and learn. Thanks for charging me 2x the price for 50 crickets.
  • JJ
    jac1636
    Jan 12, 2026
    5.0
    The layout of the store is easy to navigate, the prices are good, and the staff if very friendly. I will definitely shop there again.
  • DW
    dustin warren
    Jan 6, 2026
    5.0
    Amazing experience, had alot of help from a worker that is more than qualified and passionate about these animals. I belive his name was paul. 10 out of 10

Frequently Asked Questions About Petco

Does the Petco Hixson location have a vet hospital?

No, Petco Hixson does not have a full-service vet hospital.

Does Petco Hixson offer vaccinations?

No, Petco Hixson does not provide vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
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