Brand Certified
Banfield Pet Hospital
4.2(205 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
5591 Highway 153, Hixson, TN
37343, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(423) 874-0138
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Your pets give you everything they’ve got — return the favor by giving them care from Banfield Pet Hospital. Our clinic, located in the Towne Center North PetSmart, provides petcare services to Hixson and a variety of North Chattanooga communities. From Walden to Dale Acres and beyond, you can take care of vaccinations, microchipping, and routine exams for your furry friends.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.2
205 reviews
5 stars
140
4 stars
25
3 stars
6
2 stars
5
1 star
29
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassion and kindness during difficult times, especially when dealing with end-of-life decisions for their pets.
Staff Quality
The majority of reviews highlighted the friendly, knowledgeable, and attentive nature of the staff, contributing to a positive experience for both pets and their owners.
Service Issues
Several customers reported issues with appointment scheduling, long wait times, and perceived lack of thoroughness during examinations, leading to dissatisfaction.
Concerns Over Pricing
There were multiple complaints regarding unexpected fees and the cost of services, with some customers feeling that the pricing was not transparent or justified.
Mixed Experiences
While many customers had positive experiences, there were notable negative reviews regarding misdiagnoses and lack of proper care, indicating inconsistency in service quality.
- BWBuck WeissFeb 10, 20265.0They are amazing and know our pups by name. Always quick with a snuggle and treat. When our dog was at the end of his days, they were thoughtful and so wonderful in their help. We have their insurance and it saves a lot.
- KBKimberly BrashearJan 19, 20265.0It took me a little time to write this because losing my cat was incredibly painful, but I wanted to make sure I shared how grateful I am for the care we received at Banfield. From the moment we walked in, every single staff member treated Josie—and our family—with so much compassion, patience, and genuine kindness. Saying goodbye to a pet who has been part of your life for so long is one of the hardest things to do, and the team made an unbearable moment feel as peaceful and supported as possible. They explained everything gently, gave us the time we needed, and treated Josie with dignity and love every step of the way. What truly touched my heart was the handwritten card we received afterward. Knowing that each staff member who cared for Josie took the time to write a personal message and share a memory of their time with her meant more than I can put into words. That small but deeply thoughtful gesture made us feel seen, understood, and supported during our grief. I will never forget the kindness shown to us during one of the hardest moments of our lives. Thank you to the entire Banfield team for not only taking care of Josie, but for taking care of our hearts too. Your compassion made a lasting impact, and we are forever grateful ❤️
- BSBrittany SwallowsJan 10, 20261.0I took my dog and cat here for three years. They switched veterinarians and she was the rudest woman I ever met. I now go to another vet and I realize that this vet office is like a fast food vet…not quality.
- THTammy HickmanNov 20, 20255.0They are AWESOME 💯
- TOTina OttingerOct 9, 20255.0Very good service for my puppy jax.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the hours of operation for Banfield Pet Hospital in Hixson, TN?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not offer emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, Banfield clients with Optimum Wellness Plans® can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield Pet Hospital offer?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive exams to maintain your pet's health at all stages of life.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It's a preventive care plan that includes annual exams, vaccines, diagnostics, dental care, and nutrition consultations. It renews annually and offers discounts on treatments but is not insurance.
How can I pay for the Optimum Wellness Plan?
Payments can be spread monthly via automatic withdrawal or credit card, or paid in full at enrollment for convenient budgeting of your pet's care.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you visit with your pet, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital located near any pet supply stores?
Yes, Banfield Pet Hospital is located in the Towne Center North PetSmart, making it convenient to visit the PetSmart pet store and grooming services before or after your pet's appointment.
Are there dining options near Banfield Pet Hospital in Hixson?
Yes, DosBros Fresh Mexican Grill and Applebee's Grill + Bar are nearby, so you can enjoy a meal before or after your visit to the pet hospital.
What other personal care services are close to Banfield Pet Hospital?
Nearby you will find several beauty and wellness salons including Coco Nails Salon, Katie’s Beauty Nook, and Massage Envy - Hixson, perfect for fitting in some self-care while attending to your pet's needs.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: