Petco

Reviews

• EL

  Elizabeth Lee

  Jan 4, 2026
  1.0
  Why did they change their sign out front? Boo modernism .. it lost its whimsy and appeal . Looks boring now
• JS

  Justin Stradtner

  Dec 22, 2025
  1.0
  Terrible service! Make the trip across town to Pet Supply Plus. Better service and prices.
• ML

  Mackenzie Lane

  Dec 21, 2025
  1.0
  Wish I could give 0 stars. Of all the times I’ve gone to Petco, I’ll say this: their cages for hamsters, guinea pigs, ferrets, etc. have never been the cleanest. I’ve seen mice laying in piles of feces and ferrets chasing flies in their enclosure. Sadly, that seems to be the new normal for big-chain pet stores. Today, though, was different.. And it really rubbed me the wrong way. My boyfriend and I stopped in to buy a couple of snails for one of my aquariums. Because I love fish, especially bettas, we spent some time looking at the betta fish. That’s when we noticed one lying on his side. He wasn’t dead — he was still alive — but he had a thick white film covering his body that had clearly been developing for some time. He was gasping for air and trying to move but couldn’t. This wasn’t sudden. This was obviously neglect. As animal lovers, we immediately looked for an employee to let them know (because obviously what kind of person would look at that and be like aw man that sucks, oh well). We found an employee and brought the fish to her, and before we could even explain what was happening, she asked, “Are y’all 18?” which was shocking considering I was holding a half-dead fish. I told her, concerned, “I’m not trying to buy him, but he’s dying.” Her response, with ZERO empathy: “That’s unfortunate. There’s nothing we can do.” I looked around at the shelves filled with fish medications, water treatments, and testing supplies — yet somehow there was “nothing” they could do. (And yes I know this sounds dramatic to someone who doesn’t care for animals like that, but I believe no matter the size, fish deserve care the same as any other animal. No animal deserves to suffer like that. I stood there for a second shocked that that’s all she had to say about the situation. She didn’t even bother to take the fish or anything. It was such a nasty interaction. As I walked away, she even suggested that I should buy him. That was wild to me. I ended up putting the fish back on the shelf to continue being sold. I’ve owned many betta fish that lived for years, and I’ve successfully treated sick fish before. I know for a fact this didn’t happen overnight, this fish was 100% neglected. What shocked me most wasn’t just the condition of the fish, but the complete lack of compassion from the employee. It felt like because it was “just a fish,” his life didn’t matter. I can’t believe Petco allows animals to be kept in these conditions, or that they employ people who are so indifferent to obvious suffering. This experience was heartbreaking and deeply disappointing.
• LH

  Lorene H.

  Dec 7, 2025
  4.0
  Sick Cat. They had so many different supplies...I found better food and some medical supplies... Nice People let you look all you want. If you need help, very informative on using certain meds etc: Very Nice
• KN

  Kayce Nugent

  Nov 26, 2025
  4.0
  I go to Petco in Hendersonville very often. I buy a big bag of Merrick dog food once a month and two mice every two weeks amongst other things. I have been trying to get my points squared away for about two years now. I should have about three bags of dog food owed to me by now. Whenever I try to get the free bag it never works out. I reciently called customer service with an employee in front of me and I have a $5 coupon and $81. The employee pulled them up on his screen but The customer service girl could not see the 81.00. This always happends. For some reason what the store sees the customer service people never can see. So frustrating. Other than that I love this place.

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