Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.6
161 reviews
5 stars
133
4 stars
10
3 stars
4
2 stars
3
1 star
11
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Customers consistently praised the staff for being friendly, caring, and attentive to both pets and their owners.
Veterinary Care
Many reviews highlighted the thoroughness and compassion of the veterinarians, particularly Dr. Rubenstein and Dr. Gilliam, who provided excellent care and support during difficult times.
Customer Service
While many customers had positive experiences, there were notable complaints about poor customer service, particularly regarding appointment scheduling and billing issues.
Wellness Plan
The wellness plan received mixed feedback; some customers found it beneficial and cost-effective, while others felt pressured into unnecessary services.
Facility Experience
The facility was generally described as clean and welcoming, although some customers reported issues with wait times and the efficiency of the front desk staff.
- MMmrbearfoodSep 24, 20255.0Love the staff!! All very caring people.
- SHSarah HathawaySep 15, 20255.0We have been fans of Banfield for years! We love Dr. Rubenstein, Becca, Lily, Laura and all the staff! They are always friendly and helpful for our pup!
- GMGina MendelloAug 8, 20255.0This is a GREAT Banfield. My pet is on the Wellness plan and the Banfield near my house couldn't see my pet and it was an emergency. This Banfield is NOT associated with a PetSmart so it was nice and quiet and I got an immediate appointment. The VET was really sweet and they were very thorough. I think I'd like to bring my pet here instead of 100 Oaks because it's just so much nicer and more approachable even though it's 25 or so minutes away.
- JSJustin StevensAug 7, 20255.0The veterinarians and techs are awesome! My dog, believe it or not, loves going to the vet, because he knows that’s more people to give him attention.
- RSRyan SmithJan 21, 20215.0I cannot say enough good things about this Banfield location and Dr. Gilliam. We are vet regulars bc our dog Clifford had an auto immune disorder, Cushings and probable cancer. We relocated to the area the last 6 months of his life and they were so unbelievably caring, empathetic, and did everything they could to keep him comfortable as long as possible. They knew him well after only a few months and made the worst imaginable day a little easier. We even received a card after with notes from the staff. They really do care about your pet and I highly recommend them. The Banfield plan makes having a chronically sick dog a little easier financially as well.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the hospital hours of Banfield Pet Hospital in Franklin, TN?
Banfield Pet Hospital is open Monday to Saturday from 7:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. Note that holiday hours may vary.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer to emergency hospitals if needed.
Can I schedule an appointment online with Banfield Pet Hospital?
Yes, you can schedule an appointment online via their website or through the Banfield app for convenient booking.
What preventive pet health care services does Banfield offer?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive exams to keep your pet healthy.
What is an Optimum Wellness Plan at Banfield?
It's a preventive care plan that includes exams, vaccines, dental care, and early screening diagnostics to maintain your pet’s health annually.
How can I access veterinary care online through Banfield?
Clients with an Optimum Wellness Plan can use Vet Chat™ on the Banfield app to consult with a veterinarian 24/7 for general care and triage.
Does Banfield Pet Hospital have facilities accessible for people with disabilities?
Yes, Banfield has wheelchair accessible restrooms and welcomes all clients, including LGBTQ individuals.
Are pets allowed to be dropped off at Banfield to minimize contact?
Yes, Banfield encourages pet drop-offs and enhanced cleaning protocols to protect pets, clients, and staff, but please call ahead for details.
What nearby places can I visit before or after my pet's appointment at Banfield Pet Hospital in Franklin?
Nearby you can visit Jersey Mike's Subs or Papa John's Pizza for a meal, Sahara Nail Spa for relaxation, or Nashville Pet Products for pet supplies.
How can nearby financial and shopping services complement my visit to Banfield Pet Hospital?
After your pet’s visit, you can access financial services at The Nashville Bookkeeper or H&R Block, or shop at Maples Shopping Center located close by.