Petco

4.3
464 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Collierville Pet Store located at 10315 E Shelby Dr for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
10315 E Shelby Dr, Collierville, TN
38017-9452, United States

Hours

Reviews

4.3
459 reviews
5 stars
292
4 stars
78
3 stars
45
2 stars
10
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and knowledgeable staff, others reported rude interactions and long wait times for assistance.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing poor handling of pets, lack of communication, and negative experiences leading to injuries.

Store Conditions

Customers noted cleanliness and organization issues within the store, including blocked aisles and unkempt bathrooms, which detracted from their shopping experience.

Product Availability

While some customers appreciated the variety of products, others mentioned limited selection and issues with pricing discrepancies at checkout.
  • AA
    Andri & AJ
    Dec 31, 2025
    1.0
    Watch the prices; on-sale item's stickers aren't removed and you're still charged the original price when you reach the register. Bought an item that the sticker on the shelf said was on sale for $10 but got charged $15 plus tax. I asked why the associate said oh that must have been the sale sticker and she didn't honor the sale price listed.
  • SL
    stacey lyons
    Dec 24, 2025
    5.0
    The manager Crystal is always so knowledgeable of all things pets and is willing to go the extra mile to make customers feel appreciated.
  • AA
    A. Garey Adkins
    Dec 22, 2025
    5.0
    Looking for harness for extra large dog but XXL didn't fit, but not problem with return.
  • EM
    Elizabeth Meeks
    Dec 6, 2025
    3.0
    But like, WHY does it smell so bad?? No other petco in the area has such an off putting odor, so it makes me wonder what the cause is... but staff is always kinda and the store is always well stocked. 2 points for Gryffindor!
  • TD
    Ted Dotson
    Nov 26, 2025
    2.0
    Had to go looking for employees they were playing tug-of-war in the back aisle

Frequently Asked Questions About Petco

Does the Petco Collierville location have a vet hospital?

Yes, Petco Collierville has a full-service vet hospital.

Does Petco Collierville offer vaccinations?

Yes, Petco Collierville provides vaccinations.