Business Details
About
Pet StorePet supply storeAquarium Shop
Visit your Collierville Pet Store located at 10315 E Shelby Dr for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
450 reviews
5 stars
287
4 stars
78
3 stars
43
2 stars
9
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude interactions and poor service during grooming appointments.
Grooming Issues
Several customers expressed dissatisfaction with grooming services, citing incidents of mishandling pets, injuries, and poor communication regarding grooming appointments.
Store Cleanliness
The store generally received positive remarks for cleanliness, although some reviews mentioned unsanitary conditions in specific areas and a lack of organization.
Product Availability
Customers noted a good selection of pet supplies, but some expressed disappointment with limited options for live pets and issues with product availability.
Staff Knowledge
Many customers appreciated the knowledgeable staff who provided helpful advice and assistance, particularly in areas like aquatics and pet care.
- AAAmy AmyOct 28, 20255.0Best store ever!!! Gentle Jasmine is the best. Live the fragrance so refreshing on my Peekapoo
- NINikko IngramOct 28, 20254.0Very helpful with my filter
- APAmber ParsonsOct 27, 20251.0Disappointed!! I went to get the free Halloween trick or treating treats for my furbaby and one of the workers there was not friendly and asked “well do you have them with you “ as if I am getting the treats for my self. She said they can get one little treat off the treat bar . Horrible customer service!! I spend entirely too much money in this store for such a pathetic service
- JHJullian HayesAug 13, 20251.0Let me start by saying if I could give a less than 1 star rating I would. Not only will I never be patronizing Petco Collierville, I will never be patronizing ANY Petco location in 48 contiguous states. On two different occasions within the last 2 months, my family has had to take my dog to receive emergency care at the vet after being groomed at this location; both times being a bacterial GI infection. The first time we thought it was a one off situation as we had been getting him groomed at this location since we got him 2 years ago. The second time it happened created a trend and our concern was that there was something happening behind the scenes. Of course when you're not there it's really hard to tell. We reached out to the store directly and the corporate office about the matter. Our ask was simply to cover the doctor bills since what happened was a result of getting groomed at the location. PETCO was helpful to a degree although the attitude my parents received from the store manager was less than stellar. The district manager for this store at first was helpful. Against better judgement we even decided to set another appointment for grooming which was supposed to be tomorrow 08/14. On yesterday PETCO decided to reimburse us for 1 of the doctor bills which we thought was going to be no strings attached. We were sadly mistaken. This morning we received a call, NOT FROM THE STORE MANAGER NOR THE DISTRICT MANAGER (Whom we just spoke to on yesterday and never mentioned any of what will follow) but from the groomer to let us know not only would our dog no longer be welcomed to be groomed by PETCO but that he was no longer welcomed to be groomed by her. After speaking with the district manager, my parents were told that they were doing "What's in the best interest of the company". They were also made to feel as if they had been dishonest about the situation given that they only received a copy of 1 of the doctors bills when we stated there were 2 instances. Something that could have easily been rectified had they reached out to us to let us know they never received the other copy. The district manager also had a VERY NASTY disposition with them during today's interaction. To say I am livid is an understatement. This level of disrespect is unacceptable. Where my parents are being a class act about the situation, I am not. Not only will I not patronize this store, I fully intend to de-influence ANY AND EVERY body I come in contact with to not patronize this store. I have friends and family who are content creators with very large followings (100K plus followers) who I will also be reaching out to as well to use their platform. As much as we have patronized this business over the last 10-15 years (as we had another dog before this one) it is disheartening to be treated such a way. But PETCO will never get another dime from me. AND if I can help it I will make it my mission to make sure they don't get another dime from anyone else I know...or don't know for that matter. I also fully intend to share this with the BBB as well.
- RWRick WellsJul 31, 20254.0I took Bella here to be groomed. Hannah did a great job on her and I must say we will be back.
Frequently Asked Questions About Petco
Does the Petco Collierville location have a vet hospital?
Yes, Petco Collierville has a full-service vet hospital.
Does Petco Collierville offer vaccinations?
Yes, Petco Collierville provides vaccinations.
Does Petco Collierville offer curbside pickup?
Yes, curbside pickup is available at Petco Collierville. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Collierville Petco?
Hamster and guinea pig prices vary by location. Call your Collierville Petco at 9018545486 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Collierville sell dogs?
No, Collierville Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What pet care services are available at Petco Collierville?
Petco Collierville offers premium pet foods, expert training, vaccinations, grooming, and a full-service vet hospital for your pet care needs.
Does Petco Collierville have a veterinary hospital?
Yes, the Collierville location has a full-service vet hospital to care for your pets.
Can I get vaccinations for my pet at Petco Collierville?
Yes, Petco Collierville provides vaccination services to keep your pets healthy.
Is curbside pickup available at Petco Collierville?
Yes, curbside pickup is available for eligible products at Petco Collierville for your convenience.
Does Petco Collierville sell dogs or cats?
No, the Collierville store does not sell dogs or cats but features the Petco Love program where you can meet adoptable pets from local organizations.
What are the operating hours for Petco Collierville?
Petco Collierville is open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Where is Petco Collierville located?
Petco Collierville is located at 10315 E Shelby Dr, Collierville, TN 38017-9452.
Are there other pet-related services or stores near Petco Collierville?
Yes, nearby you can find the Vetco Vaccination Clinic for additional pet vaccinations and another Petco store offering pet supplies and dog training services.
What nearby attractions can I visit when shopping at Petco Collierville?
You can visit Urban Air Trampoline and Adventure Park nearby for family fun or enjoy shopping at stores like Old Navy, Ross Dress for Less, and Dillard's during your trip.
Where can I find food and services near Petco Collierville?
After your visit, you can grab a bite at McDonald's or relax with a beauty treatment at Ruby Nail Bar and Ashtoria Aesthetics & Wellness nearby.