Sango Veterinary Hospital

Reviews

• DW

  Diane Warren

  2 days ago
  5.0
  This was our first visit to Sango and everything went great. Everyone was so friendly, we were seen quickly and the staff was lovely. My dog Mollee was happy and calm through the whole visit. We’ve found our new home vet; we have recently moved to Tennessee from Oregon and it is very comforting to have Mollee set up with a wonderful new vet. Thank you Sango!
• LC

  Lindsey Crawford

  3 days ago
  5.0
  We are not currently clients of Sango Vet Clinic but will be transferring to them. After our wonderful experience from some of the most kind, helpful and patient people, we can’t wait to take our own dog there. We came to them with a lost dog from our neighborhood. The owners were not found after several hours and we went to the closest vet to us. (We are new to the area). Wow! Without hesitation they scanned for a microchip and coordinated for the owner to be reunited. Granted it may not always go that easily, we were so grateful for them helping us. A little boy was reunited with his dog and we witnessed genuine kindness too. Highly recommend.
• LG

  Luis Dario Guzman

  4 days ago
  1.0
  I paid for an International Health Certificate consultation at Sango Veterinary Hospital for my service dog, Africa, prior to a temporary trip from the United States to Colombia. This was not a permanent move. It was clearly a short 10-day trip, and my wife explained that she would be returning to the United States with Africa. I was present during the consultation by phone to assist with communication, and the clinic also had Spanish-speaking staff available. There was no lack of clarity about the nature of this trip. The clinic reviewed all vaccination records, charged for USDA endorsement and international documentation, and issued the health certificate. When my wife attempted to return to the United States, we discovered that a required re-entry document had never been completed. Because of this omission, my wife and my service dog have now been stranded in Colombia for over 10 days, incurring hotel, food, transportation, veterinary expenses, and flight changes in a country where we do not reside. It is also important to note that our U.S. residential address was provided during the consultation, making it unreasonable to assume that there would be no return to the United States. Africa is not just a pet—she is my service dog for anxiety support. Her absence has had a serious emotional and medical impact on me, including an anxiety crisis. What is most concerning is that the clinic acknowledged in writing that “the form was missed” and that the health certificate was completed incorrectly. Despite this, they are now attempting to shift responsibility onto us, even suggesting a “language barrier,” which is inaccurate given that I was present during the consultation and communication support was available. Even in the hypothetical scenario that the return had not been explicitly discussed—which is not the case—it remains the responsibility of a clinic offering international travel services to ask the necessary questions and verify all requirements before issuing official documentation. The only solution they have proposed is to start an entirely new process from Colombia, including the possibility of quarantine for more than 28 days, along with significant costs and delays. This is not a reasonable solution given that this situation was caused by their own acknowledged error. Their response has been insufficient. Despite admitting the mistake, they have not taken responsibility for the consequences nor provided a solution proportional to the impact caused. This situation reflects a serious failure in professional responsibility from a clinic that offers international veterinary travel services, with significant and entirely avoidable consequences.
• VC

  valentina castaño

  4 days ago
  1.0
  I went to Sango Veterinary Hospital for an international travel consultation for my dog, Africa, because they offer International Health Certificates and USDA endorsement services. I clearly explained that this was a temporary trip to Colombia and that I would be returning to the United States in 10 days with my dog. My husband was present during the entire consultation by phone to assist with communication, and the clinic also has Spanish-speaking staff. There was no lack of clarity regarding the nature of this trip. They reviewed all documentation, charged for the international process, and issued the health certificate. However, when I attempted to return to the United States, I was informed that a required re-entry document had never been completed. Due to this omission, I have now been stranded in Colombia with my dog for over 10 days, incurring hotel, food, transportation, veterinary expenses, and flight changes, in a country where I do not reside. It is also important to note that I provided my official U.S. residential address during the consultation. My husband was forced to return alone to the United States for work, without his service dog. Africa is not just a pet—she is his service dog for anxiety support, and her absence has had a serious emotional and medical impact. What is most concerning is that the clinic acknowledged in writing that “the form was missed” and that the health certificate was completed incorrectly. Despite this, they are now attempting to shift responsibility onto me, even suggesting a “language barrier,” which is inaccurate and unacceptable given that communication support was present throughout the entire consultation. Additionally, even in the hypothetical scenario that the return had not been mentioned—which is not the case—it remains the responsibility of the clinic, as a provider of international travel services, to ask the necessary questions and verify all travel requirements. It is not professional to assume that a client will not return to the United States without explicitly confirming that information. The only solution they have proposed is to start an entirely new process from Colombia, including the possibility of quarantine for more than 28 days, along with significant costs and delays. This is not a reasonable solution given that the situation was caused by an error already acknowledged by the clinic. Their response has been insufficient. Despite admitting the mistake, they have not taken responsibility for the consequences nor provided a solution proportional to the impact caused. This situation reflects a serious failure in the handling of international veterinary services, with significant, stressful, and entirely avoidable consequences.
• JH

  Jack H.

  Apr 21, 2026
  5.0
  They were recommended to me and I was not disappointed. I have several animals and been to at least 5 vets in the area. This is one of the better ones I've worked with. The staff was friendly and accommodating. Above all I was presented with facts and opinions and the doctor made sure to be clear what was fact and what was opinion. An important distinction when the life of your fur friend is in need of help. Thank you for being there for us.