Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Chattanooga provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
250 reviews
5 stars
157
4 stars
41
3 stars
15
2 stars
4
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their friendliness, professionalism, and genuine care for pets.
Service Quality
While some experiences were positive, several customers reported issues with misdiagnoses, medication errors, and poor communication regarding treatment plans.
Pricing Concerns
Numerous reviews highlighted dissatisfaction with pricing, including unexpected charges and the perceived pressure to enroll in wellness plans.
Appointment Issues
Customers frequently mentioned long wait times and scheduling difficulties, leading to frustration with the overall appointment process.
Mixed Experiences
Overall, feedback was mixed, with some customers expressing loyalty and satisfaction while others reported serious concerns and vowed to seek alternative veterinary care.
- LWLia WolfersbergerNov 8, 20255.0Everyone was so kind and helpful. Answered all my questions and worked with me since I had to be in class and my mom was helping with the drop off/pick up of my cat (but arrived late). They also treated my cat Jupiter like a queen and showed her lots of love- which I was so thankful for! They went above and beyond to care for Jupiter and gave me even more info/resources than I had planned for. Thank you team!
- RTReeves TeamNov 6, 20255.0They show love and care for your fur baby
- KSKaitlin SawyerNov 3, 20255.0I have been taking my dog to Banfield for 13 years or so now. Wilfred has seen just about everyone there and they all seem to love him. It makes me so happy to see that they treat him as if he were their own pet. He is getting older and Dr. Hurst and Dr. Heaton both have been very honest and kind about what to do next. I think I may be over paying with the monthly payments but it makes it so much easier and I am okay paying a little more for the care he has gotten.
- DKDina KOct 17, 20255.0Came here for the first time yesterday. From the front desk staff, Jen, and Dr Vasicek the service provided exceeded my expectations :) they have a great sense of humor, and are very comfortable to talk with. My cat yowled through the whole car ride, I was prepared for kitty not to be on her best behavior but to my surprise she let them pet and hold her! And this is coming from a cat who hasn’t been socialized with others much. They really do care about their patients. This place is my new go to.
- KPKira P.Oct 3, 20251.0Took my dog here a while back and a man working there incorrectly diagnosed him with cancer after finding a benign lump on one of his organs. He recommended that we put him down. Thankfully, after a second opinion and surgery my dog was fine. The experience left a bad taste in my mouth, but I took my dog back to banfield for normal checkups since he had insurance here. After being prescribed medication by them my dog fell ill again and it was discovered that the medication they'd prescribed wasn't supposed to be given to him based on the medication he was already on. They'd effectively poisoned him and we only found out when we took him back when his condition didn't get better, they didn't catch the mistake themselves and he developed pancreatitis. I don't want to think about how much harm they've caused other people, and while I've had good experiences with other banfield's, I would NEVER recommend this one.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Chattanooga?
Banfield Pet Hospital in Chattanooga is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
Banfield Pet Hospital does not provide emergency care services. For emergencies, please contact your local emergency hospital or call us during hospital hours for urgent care advice and referrals.
What types of veterinary services does Banfield Pet Hospital offer?
The hospital offers preventive care, vaccinations, dental care, parasite control, nutrition counseling, behavioral counseling, surgical care including spay/neuter, microchipping, DNA testing, and end-of-life care.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, nutrition and dental consultations. They are not insurance but include discounts on treatments and renew annually unless paid in full.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online through their website or app, or use the provided scheduling link to book a time that suits you and your pet.
Can I get veterinary advice online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice via Vet Chat™ on the Banfield app for general care and triage support.
Is Banfield Pet Hospital LGBTQ+ friendly and do they require appointments?
Yes, Banfield Pet Hospital welcomes LGBTQ+ clients and requires appointments for all visits.
What pet-related stores are nearby Banfield Pet Hospital in Chattanooga?
Nearby pet-related stores and services include PetSmart, PetSmart Chattanooga, and another Banfield Pet Hospital location, providing convenient options for pet supplies and grooming around your visit.
Are there dining options near Banfield Pet Hospital for pet owners to visit before or after their appointment?
Yes, nearby dining options include Wendy's, Chipotle Mexican Grill, Taziki's Mediterranean Cafe, and The Juicy Crab Chattanooga offering a variety of food choices close to the hospital.
What other services and amenities are close to Banfield Pet Hospital that customers might find useful?
Nearby services and amenities include Alliance Physical Therapy, Sage Dental of Chattanooga, and retail stores like Walmart and ALDI USA, making it convenient to combine errands or health visits with your pet's appointment.