Petco

4.0
496 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Brentwood Pet Store located at 210 Franklin Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
210 Franklin Rd, Brentwood, TN
37027-3219, United States

Hours

Reviews

4.0
491 reviews
5 stars
279
4 stars
82
3 stars
44
2 stars
18
1 star
68

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and knowledgeable.

Grooming Issues

Several reviews highlighted significant problems with grooming services, including poor cuts and unprofessional behavior from groomers.

Product Availability

Customers appreciated the wide variety of pet products available, though some noted inconsistencies in stock levels.

Customer Service

Mixed feedback on customer service, with some experiences being positive while others reported rudeness and lack of assistance.

Store Condition

The cleanliness and organization of the store received both praise and criticism, with some customers noting improvements while others reported unstocked shelves.
  • JP
    john posey
    Dec 27, 2025
    5.0
    This a crew of great folks. From Petco, to Grooming, to Vetco, to dog training, the folks know their stuff. I highly recommend them, if you want the best for your animals. 6 ⭐️s
  • JS
    Jill Smith
    Nov 23, 2025
    2.0
    They did ok on my male schnauzer but they messed up my little girls hair cut. They gave her a Mohawk and she doesn’t look good.
  • DA
    Doug Akers
    Nov 18, 2025
    4.0
    Just about anything you would need for your pet. Great selection and pretty good pricez.
  • CS
    candee seymour
    Nov 16, 2025
    2.0
    Staff was rude. Store had multiple carts full of unstocked merchandise sitting around.
  • JG
    Jennifer grimsley
    Nov 12, 2025
    1.0
    This review is not against the store but the company. Placed a Same Day delivery order and was sent an email that it's been delayed. No explaination why. Waited for two days for my Same Day delivery and still have no communication. I called customer service and was told I cant place it online but can pick it up from the store. The closest store that has the product is this store. The store that is literally 5 minutes down the road. The Same Day delivery can't get me the product that is literally 5 minutes down the road but I can go purchase it from there?! If I was not traveling for work I would have. I was not in town and one of our aquarium pump is malfunctioning so I place the order for delivery so my kids can take care of the problem. Customer service could only say that this is what the system shows. I want an answer, not a description of the computer screene. Customer service is ridiculous with this company.

Frequently Asked Questions About Petco

Does the Petco Brentwood location have a vet hospital?

No, Petco Brentwood does not have a full-service vet hospital.

Does Petco Brentwood offer vaccinations?

Yes, Petco Brentwood provides vaccinations.