Business Details
About
Animal HospitalVeterinarianVeterinary PharmacyPet Vet Care Centers
Brentwood Veterinary Clinic has been providing families and their beloved pets with compassionate veterinary care since 1975. As a full-service veterinary clinic, we offer a wide range of comprehensive animal care services to maintain your pet's health. From internal medicine, wellness exams, and vaccinations to dental care and acupuncture. We also offer in-house veterinary laboratory services, puppy & kitten care, senior animal care, and more. We look forward to welcoming you and your animal companion to our clinic!
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.8
235 reviews
5 stars
214
4 stars
7
3 stars2
2 stars2
1 star
10
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
While many customers praised the friendly and caring nature of the staff, there were multiple complaints about the front desk receptionist's unprofessional behavior, which negatively impacted customer trust.
Quality of Care
Overall, customers expressed high satisfaction with the quality of veterinary care provided, noting the attentiveness and thoroughness of the veterinarians.
Pricing Concerns
Several reviews highlighted concerns about high prices and unexpected charges, leading to dissatisfaction among some customers.
Customer Service
The clinic received mixed feedback on customer service, with many praising the responsiveness and kindness of the staff, while others reported negative experiences, particularly with communication and empathy.
- TNTiana NJan 2, 20261.0I bring all of my pets to Brentwood Vet Clinic and have always trusted the veterinarians. Unfortunately, the front desk receptionist, Linda, has made that trust increasingly difficult to maintain. Her behavior has been unprofessional, and my most recent interaction crossed a line. I left a message over the weekend about health concerns for both my dog and my cat. When the clinic finally returned my call, Linda opened with, “You do know we weren’t open this weekend, right? Do you get that?” The condescension was immediate and unnecessary. I calmly explained that I understood and apologized for not realizing the clinic would remain closed well into the week. She responded with a sarcastic, “after a holiday? Ha, okay,” as if speaking to someone deliberately wasting her time. When I asked about both of my pets — exactly as I had stated in my messages — she acted confused and questioned me in a tone that suggested irritation rather than any intention to help. Throughout the call, she was dismissive, rude, and made it clear she had no interest in providing even basic courtesy. For a clinic that charges premium prices, the bare minimum I expect is respectful, competent communication from the person who answers the phone. Entrusting a clinic with the health of our loved ones requires confidence in the entire team, not just the veterinarians. At this point, I will be looking elsewhere, because this level of customer service is unacceptable and undermines any trust I had in the clinic.
- AAayannajb7Dec 27, 20255.0Dr. Kincaid and staff were amazing and friendly.
- CBChloe BarlettDec 4, 20255.0Amazing experience from the minute we walked in! Everyone was so patient, thorough, and kind.
- JNJoshua NicholsNov 20, 20255.0Very kind staff. Short wait and thorough with their recommendations.
- SASue AgnewNov 19, 20255.0Clean office and very friendly staff. The Vet was really good with my puppy and answered all my concerns 😊
Frequently Asked Questions About Brentwood Veterinary Clinic
What services does Brentwood Veterinary Clinic offer for pets?
Brentwood Veterinary Clinic provides comprehensive animal care including internal medicine, wellness exams, vaccinations, dental care, acupuncture, in-house laboratory services, puppy & kitten care, senior animal care, and more.
What are the operating hours of Brentwood Veterinary Clinic?
The clinic is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.
Do I need an appointment to visit Brentwood Veterinary Clinic?
Yes, appointments are required to visit the clinic.
Is Brentwood Veterinary Clinic wheelchair accessible?
Yes, the clinic has a wheelchair accessible entrance, parking, and restrooms including unisex and accessible restrooms.
Where is Brentwood Veterinary Clinic located?
It is located at 5009 Harpeth Drive, Brentwood, TN 37027, United States.
How can I contact Brentwood Veterinary Clinic?
You can contact them by phone at +1 615-373-4777 or visit their website at https://brentwoodvet.com.
Can I book an appointment online with Brentwood Veterinary Clinic?
Yes, online booking is available at https://brentwoodvet.com/site/book-online.
What nearby pet services are available close to Brentwood Veterinary Clinic?
Nearby, there is Brentwood Grooming which offers pet grooming and supplies, making it convenient to combine veterinary care and grooming visits.
Are there places to eat near Brentwood Veterinary Clinic if I visit with my pet?
Yes, nearby dining options include Murff's Craft Brews and Burgers, Golden Pizza & Indian Cuisine, Basil Garden Pizza & Restaurant, No. 1 Chinese, and The Honey Baked Ham Company for a variety of meals before or after your visit.
What nearby services can assist with mobility or emergency needs when visiting Brentwood Veterinary Clinic?
Nearby services include Numotion for mobility equipment, multiple gas stations like Shell, Little Brothers Shell, BP, and ATM services such as Byte Federal Bitcoin ATM and Bank of America for your convenience.