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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Brentwood provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
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Reviews
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143 reviews
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- RYRussell Miranda Yoder3 days ago2.0I’ve been a Banfield client for over 10 years, have had Optimum Wellness Plans for my dogs, and unfortunately my most recent visit was the final straw. Administrative errors have been a constant frustration over the years, but this visit highlighted deeper issues with both communication and care. I scheduled dental cleanings for both of my dogs, only to learn during the confirmation call that only one had been booked—just one of many scheduling mistakes I’ve experienced. When I arrived, I was handed a stack of pre-authorization forms for nearly $950 worth of optional add-ons, many of which I’d never even been asked about in the past decade. It felt more like an upsell process than a focus on my dogs’ well-being. I specifically asked that all updates be directed to my contact number, yet they still called my husband —who was unavailable—with an update on my second dog, left me anxious for hours. This happens almost every visit, even though I clarify the correct contact information every single time. I received unexpected recommendations and new concerns about conditions that have been noted in my dogs’ charts since puppyhood but, according to the vet, were never reviewed. Follow-up care was pushed strongly by the doctor, yet was not scheduled by the front desk. I tried to book a virtual appointment with our long-time vet, Dr. Herman, to understand what had changed in their process, but the appointment was never actually scheduled despite being promised. I was later told he wouldn’t speak with me without specific questions in advance. Between the administrative inconsistencies, lack of attention to detail, poor communication, and the feeling of being pressured into additional charges, I no longer trust that my pets are receiving the attentive care they deserve. After a decade with Banfield, we won’t be renewing our wellness plans.
- SMStacey MartinNov 5, 20255.0Banfield is always on top of my pets' needs, whether keeping us on schedule with vaccines to reminding us of appointments. The staff are very friendly. Would highly recommend!!
- JSJulie SchmidtOct 22, 20255.0I have 4 pets that are patients at this Banfield location for years. My senior dog has had multiple medical issues over the years, as well as my other dog who I adopted last year. We have met with each doctor there, and Dr. Harvey, along with Sav and the other amazing vet techs, know my pets by name. The front desk staff is friendly, and I have not once had a negative experience there.
- LLLegal.InterpreterOct 14, 20255.0Awesome and professional care team who cares and treats you and your pet with the utmost care and concern.
- DRDr M Joanne RobinsonOct 4, 20255.0Friendly and caring staff. Very thorough consultation with the Vet.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Brentwood?
Banfield Pet Hospital in Brentwood is open Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours you can call for urgent care advice, and they can refer you to emergency hospitals or specialty providers if needed.
Can I get veterinary care advice online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can receive remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive care services does Banfield Pet Hospital offer?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
How can I schedule an appointment with Banfield Pet Hospital Brentwood?
You can schedule an appointment online via their website or the Banfield app using the provided scheduling links.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital located near any pet-related retail stores in Brentwood?
Yes, Banfield Pet Hospital is near PetSmart, which offers pet grooming and retail services. Convenient for combining veterinary care with pet supplies and grooming.
Are there convenient places to get cash near Banfield Pet Hospital Brentwood?
Yes, there are several ATMs nearby, including U.S. Bank ATM and Presto! ATM, which can be useful for quick cash access when visiting the hospital.
Can I visit a restaurant near Banfield Pet Hospital Brentwood before or after my pet’s appointment?
Yes, Jasmine is a nearby Thai and Asian restaurant where you can enjoy a meal before or after your visit to Banfield Pet Hospital.
What services can I expect at Banfield Pet Hospital in Brentwood?
Their services include preventive care clinic, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.