Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When you need someone in the neighborhood to provide preventive petcare for your cat or dog, Banfield Pet Hospital is just a short drive away. Bring your pets to our clinic, located at the Hamilton Crossing Centre in PetSmart, and discover our set of veterinary services and meet our veterinary team that loves to see tails wagging and hear cats purring.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
159 reviews
5 stars
114
4 stars
9
3 stars
6
2 stars
3
1 star
27
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their kindness, professionalism, and genuine care for pets.
Quality of Care
Many reviews highlighted the thoroughness and attentiveness of the veterinary services provided, with several customers expressing satisfaction with the treatment their pets received.
Wellness Plans
The wellness plans offered were noted as beneficial by many customers, providing good value and savings on services.
Negative Experiences
Some customers reported serious concerns regarding misdiagnoses, inadequate care, and poor communication, leading to dissatisfaction and loss of trust.
Customer Service
While many praised the staff's friendliness, there were complaints about upselling practices and issues with billing and service transparency.
- PHPaul Hughes4 days ago5.0All of the people there are great. Miss Angie is the best. She always is happy to see Harvey.
- ABAmanda Brafford5 days ago2.0The staff are nice and seem to care, but the way they push those wellness packages is a little off putting. Plus the office visit was supposed to be free but I still spent over 100 bucks for a shot (vaccines), worn meds, and flea meds that were topical I had to put on my kitty that was only for a month and did not work at all. Before it is mentioned yes I took preventative measures first and cleaned and treated everything as well. I think they need to change the affordable advertising on their site. Also the nurse was going between my kitty and another pet at the same time and seemed really distracted. I wasn’t impressed. I got a brown paper bag with meds, her tag, and a stack of papers on things to read which I feel like I got just instructions on what to do so I paid over 100 bucks for flea meds for a month, worm meds ( probably could have got at co-op for a lot less or better meds for a lot less) and a vaccine shot. Ridiculous I think they are more concerned with money than they are the well being of our fur babies. I was considering having her spayed there but not after this. I’ll be looking for another regular vet and I’ll be taking her to PPaws to get spayed. I was really disappointed bc I was hoping this could be our place and it being in Petsmart I thought was pretty sweet. What a waste.
- RBRachel BrawleyNov 12, 20255.0Excellent staff
- RRRandy RoachSep 24, 20255.0Dr Holden was fantastic
- BBBart BiererSep 15, 20255.0Very helpful staff , they take very good care of our baby!!! Their animal insurance is the best!!! I highly recommend Banfield to anyone who wants their babies to have the best care!!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Alcoa?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sunday from 10:00 AM to 5:00 PM. The hospital is closed on select holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, you can call them during hospital hours for urgent care advice and referrals. For emergencies after hours, please contact your local emergency hospital.
What preventive pet health care services does Banfield Pet Hospital provide?
They offer vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep pets healthy throughout all life stages.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It's a plan designed to provide annual preventive care including exams, vaccines, early screening diagnostics, and more. The plan automatically renews annually and is not insurance but offers discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or the Banfield app for convenient booking. Drop-off and virtual visit options are also available depending on your needs.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can get 24/7 remote pet care advice and triage through Vet Chat™ on the Banfield app.
Where is Banfield Pet Hospital located in Alcoa?
It is located at 219 Hamilton Crossing Dr, Alcoa, TN 37701, inside the Hamilton Crossing Centre at PetSmart.
What nearby places can I visit around Banfield Pet Hospital?
Nearby you can visit PetSmart for pet supplies, DICK'S Sporting Goods for outdoor gear, and Buffalo Wild Wings for dining. There are also retail stores like Old Navy and Ross Dress for Less for shopping.
How can nearby transit or landmarks help me find Banfield Pet Hospital?
Banfield Pet Hospital is located in Hamilton Crossing Centre at PetSmart in Alcoa, making it easy to spot near popular retail and pet service locations such as PetSmart and Johnson & Sons Flooring.
Can I combine my visit to Banfield Pet Hospital with other activities nearby?
Yes, after your pet's appointment, you can shop at nearby stores like Michaels for crafts, visit a tanning salon like Palm Beach Tan, or enjoy a meal at restaurants like Moe’s Southwest Grill or Yassin’s Falafel House.