Numerous reviews highlighted poor living conditions for various animals, including overcrowding, inappropriate cohabitation, and unsanitary environments.
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, often going above and beyond to assist.
Pricing
Several reviews mentioned that prices were considered high, with some customers feeling they were overcharged for products and services.
Store Cleanliness
Multiple customers noted unpleasant odors and dirty conditions within the store, particularly related to animal waste.
Product Variety
Customers appreciated the wide selection of pet supplies and animals available, often finding what they needed.
DC
Destiny Currey
2 days ago
5.0
Critter Mart is amazing the staff are always welcoming and there are staff constantly cleaning, animas look and are well taken care of! It’s a great place and I highly recommended ❤️
RJ
Reagan Johnson
Nov 12, 2025
5.0
My family and I absolutely love our local pet store! It's not just a place to buy supplies. It feels like a community hub for our towns animal lovers. We’ve gotten to know the owner, LeAnn, quite well, and her passion for animals is evident in everything she does. The store is always clean and well-organized no matter how busy it gets. Every time we come in cleaning is being done for the animals. I'm consistently impressed by the level of care and attention given to all the animals, From reptiles to rabbits, they truly go above and beyond. The housing for each animal—whether it's guinea pigs, rats, hamsters, mice, degus, gerbils, chinchillas, cats, dogs, birds, or turtles—is always clean, spacious, and well-maintained. You can tell the animals are genuinely cared for. It's clear that the staff is knowledgeable about the specific needs of each species. They take the time to ensure every animal is comfortable, healthy, and happy. What’s especially great is how helpful she is with our fish tanks. She's always there to help us with ordering fish and offering advice on the do's and don'ts of tank compatibility and maintenance. They go above and beyond to ensure each pet finds the right home. Always willing to offer advice, whether it's about whats going on with our fish or just something’s we’re trying to get more information on. What really sets this pet store apart is their work ethic and connections they have made in our community. They're not just running a business; they're dedicated to the well-being of animals and the happiness of their customers. I highly recommend this store to anyone looking for a pet or just wanting to support a great local business!
AM
Angie Marotz
Nov 6, 2025
5.0
Critter mart took in seized animals from the owners on short notice and got them vet attention right away. Then she kept them until they were healthy and up to weight. She kept me updated on their status. I then adopted the 2 babies. She did not charge me extra from the vet bill they accumulated. She always has the food stocked that they eat and lots of toys too. Thank you Critter Mart & More
TR
Trista Rothacker
Nov 6, 2025
5.0
Always enjoy visiting, great variety for all your pet needs domestic and exotic. Her birds are gorgeous to look at, great prices and always friendly and helpful. She also has rescues at times which is awesome because there is always an animals in need.
AA
Alex
Nov 4, 2025
1.0
I've been here a few time hoping that things might have changed and they haven't. The reptiles are kept in poor conditions from the newspaper bottoms for the chameleon and the easy to grow bacteria mats in the lizards tanks where they sit in an over crowded tank. Then moving onto the mammals the degus are kept all in the same cage (there being about 10 of them) every time I've come in there is blood everywhere from their tails that I'm assuming have been stripped of the fur from fighting each other. Then moving onto the rats hamsters and gerbils the rats are kept in tiny bins that are so full of shredded paper that they can't move comfortably in (even if they are just feeder rats it's still cruel) the hamsters and gerbils are not separated by sex leaving them to reproduce fight and even eat each other. The cats when she gets them are shoved into dog crates for medium to large dogs and she'll shove up to 8 kittens in one cage I understand that she's taking them in from bad situations but it doesn't excuse her poor treatment of them her birds are sat in small cages with multiple birds per cage causing them to stress out her rabbits and guinea pigs are put in small cages as well and at times I've see that she'll put multiple animals per cage. Her fish are often sick dead or are dying and her prices are on the ridiculous side of the scale and that's if you've calculated everything when you go to check out as she can and will overcharge you if your not paying attention. I understand that she is a small business trying to make her way but her treatment of the animals is cruel and almost worse then a big corporation type of pet store if we aren't factoring in her attitude as well.
Frequently Asked Questions About Critter Mart & More
What products and services does Critter Mart & More offer?
Critter Mart & More provides pets, pet supplies, pet adoption, and pet care education in Watertown, SD.
Where is Critter Mart & More located?
Critter Mart & More is located at 3 10th St NW, Watertown, SD 57201, USA.
What are the operating hours of Critter Mart & More?
The store is open Monday to Friday from 10:00 AM to 6:00 PM, Saturday from 10:00 AM to 4:00 PM, and closed on Sundays.
How can I contact Critter Mart & More?
You can reach them by phone at +1 605-753-6679 or email at leann@crittermart.com.
Does Critter Mart & More accept credit card payments?
Yes, they accept AMERICAN EXPRESS, CASH, DISCOVER, MASTERCARD, and VISA payment options.
Are there any local associations or events Critter Mart & More is involved with?
Yes, they are associated with the Watertown Herpetological Society, Annual Pet Expo, and Project Skills Students.
What nearby dining options are available when visiting Critter Mart & More?
Nearby dining includes Pizza Ranch, Godfather's Pizza Express, Champs Chicken, and Hot Stuff Pizza, offering a variety of buffet, pizza, barbecue, and fast food options.
Are there pet grooming services close to Critter Mart & More?
Yes, Barkin Beauties and Big Pawz Deshedding are nearby pet grooming services where you can pamper your pets.
What automotive services are located near Critter Mart & More?
Nearby automotive services include Doug's Auto Repair, Innovative Auto Sales, U-Haul Neighborhood Dealer, and Cenex gas station with convenience store.
Can visitors combine a trip to Critter Mart & More with other convenient services nearby?
Yes, customers can visit nearby places such as Sinclair Gas Station for groceries and fuel, Bitcoin Depot ATM for cash needs, and Westside Laundry for laundry services during their visit to Critter Mart & More.