Banfield Pet Hospital® - Greer provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Feedback on customer service is mixed, with some praising the staff's friendliness and care, while others report rude interactions and poor service.
Appointment Issues
Many customers expressed frustration with appointment scheduling, including long wait times and being turned away despite having appointments.
Care Quality
While some reviews highlight excellent care and compassion for pets, others raise concerns about misdiagnoses and lack of proper treatment.
Wellness Plan Concerns
Numerous customers criticized the wellness plan as a scam, citing high costs and inadequate service despite being enrolled.
AA
Adilson Amaya
Dec 2, 2025
1.0
⭐ 1 STAR – Banfield Pet Hospital is an absolute disgrace
If I could give zero stars, I would. I had an appointment for my dog at 5:00 pm, we arrived 4 minutes late due to traffic, and the “doctor” still refused to see us. Their excuse: “we don’t have staff.” Then why on earth do they schedule appointments if they don’t even have people working?
What’s even worse is that their hours clearly state they close at 6:00 pm, yet at 5:04 pm they were already “leaving.” They did not care at all about my dog’s health. They don’t care about the well-being of the animals, only about the money they charge. The indifference and lack of empathy was disgusting.
This place is a complete scam, a joke of a “hospital,” and a danger for any pet. DO NOT trust them. They don’t respect their own hours, they don’t respect pet owners, and they certainly don’t respect the animals.
I will NEVER return to this place, and I wouldn’t recommend it even to my worst enemy.
MT
Marti Thompson
Nov 8, 2025
5.0
Extremely happy with the care my pups are getting at Banfield. My pups like going in the too. The employees recognize us when we come even to Petsmart and just walk by the Banfield desk.
CB
Christina Bates
Oct 27, 2025
1.0
Rudest front desk lady ever. Customer service is a joke despite spending hundreds. Go to another vet, don't waste your time
FS
Freda Simmons
Oct 8, 2025
5.0
Great visit for my boy Chance!
RA
R&D Andrews
Sep 25, 2025
3.0
We have been a member of your wellness plan for almost 16 years. Our dog got sick and I called the Hospital in Taylors and could not get her seen for 5 days. I tried the other locations in the Greenville, SC area and was told about the same. We ended up taking her to a clinic to get her well and it cost us $500.00. Not happy with your plan right now.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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