Brand Certified
Banfield Pet Hospital
4.1(281 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
628 Bacons Bridge Rd, Summerville, SC
29485, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(843) 871-4638
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Summerville South provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.1
281 reviews
5 stars
186
4 stars
37
3 stars
8
2 stars
6
1 star
44
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, caring, and attentive to their pets' needs.
Customer Service Issues
Several reviews highlighted poor customer service experiences, including rude staff interactions and issues with appointment scheduling.
Care Concerns
There were significant concerns regarding the quality of care, with some customers reporting misdiagnoses and inadequate responses to urgent pet health issues.
Wellness Plan Criticism
Customers expressed dissatisfaction with the wellness plan, citing rising costs and complications when trying to cancel or utilize services.
Mixed Experiences
While some customers had positive experiences, others reported severe dissatisfaction, indicating a lack of consistency in service quality.
- TMTyese McDonaldJan 14, 20265.0The staff is always friendly and do a fantastic job of making sure I understand what produce needs to be done and how it’s going to be done. I knew my pet (Coco) was in great hands and I trusted she would be fine during and after her procedure (Spay).
- LBLyndsi BremerOct 22, 20252.0I’ll give 2 stars simply because my experiences have not all been terrible. I have been a wellness plan member for about 3 years now, giving this company over $100 per month. I had an appointment at 12:45 today. got there at 12:45 after driving 30 minutes to get there with my stressed out cat, just for them to tell me that the vet goes to lunch at 1 and they can’t see my cat. I have a text confirmation for a 12:45 appointment time. They then told me that I can either leave my cat there (i’m assuming to sit in a kennel terrified) for over an hour and come pick him up later, or to stay in the area with my scared cat and come back at 2. Not the first time i’ve had an issue like this with them. Don’t waste your money or your time with this place. I tried to give them the benefit of the doubt after the first time this happened but i am now just going to find a vet office that is organized and actually cares about its patients.
- MTmichelle thompsonSep 15, 20255.0I love this place is amazing. Ashley is amazing. I had to put my dog Scooter down and she was with though the whole sickness and got to love scooter. I guess his little attitude was charming. I would definitely recommend them to the whole world.
- KMKen MartinSep 15, 20255.0Love the team, but my premium keeps going up with no notice at all Banfield at all.
- DSDonald StraussSep 10, 20252.0Absolutely superficial examination. For a practice that only provides semiyearly service the service took less than 15 minutes with a provider I had never seen before (I have never seen the same vet or vet tech twice for any of his exams. Three times on week days I contacted them because Elkin was ill but they never had an opening to see him. The soonest they could see him was 3 days later
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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