Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Summerville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
457 reviews
5 stars
306
4 stars
61
3 stars
22
2 stars
13
1 star
55
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their compassion and care towards pets, especially during difficult times.
Appointment Issues
Several reviews highlighted problems with scheduling and appointment cancellations, leading to frustration among customers.
Customer Service
Feedback indicated mixed experiences with customer service, particularly at the front desk, with some staff being described as rude or unhelpful.
Quality of Care
While many customers appreciated the quality of veterinary care, there were concerns about misdiagnoses and the effectiveness of treatments.
Communication Problems
Customers reported issues with communication, including difficulty reaching the clinic by phone and lack of follow-up on appointments.
- AAAshley Alicea-HernandezNov 5, 20255.0Wendy has been going to Banfield since she was at least 7 weeks old. Always a great experience for her and for me! Very friendly staff and Wendy loves going to see her favorite people!
- NWNikki WallaceOct 29, 20255.0This place has ALWAYS been absolutely AMAZING and the staff are impeccable. They’re always on top of everything and they always let us know when there’s a problem with something. They really do have a great place for pets.
- LRLoni RenzettiOct 20, 20255.0Wonderful and caring and supportive.
- SSsandlotgurlSep 29, 20251.0This banfield has been giving me problems and I am trying to find another vet. First, they do not run on time. You will have to wait half an hr if that before your taken back. Second, how in the world do you not tell people you are closed because of staffing issues? I left work early to get home to my dog to make his appointment. I get there and this sign is up saying closed because of staffing. That pissed me off because I never got a call saying you were closed! That is seriously unprofessional.
- LOLynnette O'HarteSep 4, 20251.0Been a patron for over 13 years with my 3 cats. Had an appt. On Saturday 8/30 @ 9:30am… (Labor Day weekend) when my husband arrived with our cat, Banfield was CLOSED! Was told by the groomer next door that the VET called out sick, so EVERYONE did not come in. NO CALL, no nothing! Today is Sept. 4. And I have NOT heard a peep from them, no reschedule, NOTHING!! $135 a month and I didn’t even get a text message… until this popped up yesterday.. should have called before this came out.. I’m Pissed!! And want answers .. before I start hitting up social media, BBB, Home office… you name it, I’ll find it and I will post it. And DO NOT send me a link to get ahold of your”care team advocate” I better be getting a phone call personally. I do not owe you a call, YOU ARE IN THE WRONG, you call me!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the main services offered by Banfield Pet Hospital in Summerville?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA testing for pets.
Does Banfield Pet Hospital offer emergency care services?
Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals. For emergencies outside of hospital hours, please contact your local emergency hospital.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care. It automatically renews annually and offers discounts on treatments but is not insurance.
How can I pay for the Optimum Wellness Plan?
You can pay monthly with automatic withdrawals from your bank or credit card, or choose to pay the full amount upfront at enrollment.
What types of appointments does Banfield Pet Hospital offer?
Appointments include in-room visits where you stay with your pet, drop-off appointments with pick-up notifications, and Optimum Wellness Plan virtual visits for care from home.
What are the hospital's hours of operation?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving and Christmas.
Where is Banfield Pet Hospital located?
It is located at 470 Azalea Square Blvd, Summerville, SC 29483, USA.
What nearby pet stores and grooming services are close to Banfield Pet Hospital?
Nearby, you can visit PetSmart for pet grooming and supplies, which is convenient for pet owners to shop or groom their pets before or after veterinary visits.
Are there any nearby coffee shops where I can wait during my pet's appointment?
Yes, Starbucks is close to Banfield Pet Hospital, offering a comfortable place to relax and enjoy a coffee while your pet is being cared for.
What nearby accommodation options are available for out-of-town visitors?
There are several nearby hotels including avid Hotel Summerville, Home2 Suites by Hilton Summerville, and Avid Hotels Summerville, providing convenient lodging for visitors bringing pets to Banfield Pet Hospital.