Petco

4.3
1590 reviews

About

Pet StorePet supply store
Visit your Spartanburg Pet Store located at 1931 E. Main St for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1931 E Main St, Spartanburg, SC
29307, United States

Hours

Reviews

4.3
1,567 reviews
5 stars
947
4 stars
352
3 stars
143
2 stars
44
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, although there were some complaints about specific employees and inconsistent service.

Grooming Services

Grooming services received mixed reviews; while some customers were very satisfied with the grooming quality and staff, others reported issues with communication and care.

Store Cleanliness

The store was generally noted as clean and well-stocked, though some customers reported instances of dirty conditions, particularly in the fish section.

Product Availability

Customers appreciated the variety of products available, but some expressed frustration over limited stock and availability of certain items.

Pet Care Knowledge

While many staff members were recognized for their expertise, there were concerns about the accuracy of information provided regarding specific animals, particularly reptiles.
  • JB
    john bancer
    6 days ago
    5.0
    Easy to find what I wanted. Quick, friendly checkout. Convenient location for me.
  • AJ
    ama jam
    Nov 16, 2025
    5.0
    very helpful staff -- always have what I need and even more!
  • NH
    Nikki Hames
    Nov 10, 2025
    4.0
    5 stars for the service. I am not happy with the fish I bought. I bought 6 tetras, 4 sword tails, 3 snails, and 2 groumais. 3 out of my 4 sword tails have died..don't have time to return them because of work. The issue is not my tank. The tank is a 55 that is well cycled over 10 years old. Needs to check their fish. In addition the salt water selection was very low. Did not have basic clown fish.
  • RL
    Rachel Lane
    Oct 28, 2025
    5.0
    I love this petco! They do such a great job grooming my German shepherd and smaller mix breed. The shedding gets ridiculous but they help so much. Everyone is very polite and accommodating as well.
  • LO
    Lisa Outz
    Oct 12, 2025
    5.0
    I have to say that this is the best customer service experience that I have had in many, many years. I was new to the area when I moved here last August 2024 and had an issue with my fish aquarium. I went to Petco and this was my first interaction with a store employee named Courtney. She was patient, friendly, kind and extremely knowledgeable. She made sure that all of my questions were answered. Over a year later my aquarium cracked and I had to go buy a new one. I called the store to make sure what I needed was in stock And guess who I talked to on the phone you guessed it Courtney she was still there thank goodness. I ordered the tank online and picked it up the next day and that’s when I met Lex. She was equally as kind and answered all the questions that I had and went above and beyond and took the tank and put it in my car for me. So, If you are ever in the Spartanburg area and go into the Petco, make sure that you ask for one of them they are both amazing people. They both have restored my faith In the belief that there are still kind people in this world!!!!

Frequently Asked Questions About Petco

Does the Petco Spartanburg location have a vet hospital?

Yes, Petco Spartanburg has a full-service vet hospital.

Does Petco Spartanburg offer vaccinations?

Yes, Petco Spartanburg provides vaccinations.