Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Rock Hill provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
228 reviews
5 stars
155
4 stars
32
3 stars
11
2 stars
8
1 star
22
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their caring and compassionate treatment of pets, highlighting their friendliness and knowledge.
Customer Service
While most reviews noted excellent customer service, some customers reported issues with communication and responsiveness, particularly at the front desk.
Mixed Experiences
Several reviews indicated a mix of positive and negative experiences, with some customers expressing dissatisfaction with specific staff members or services.
Pricing Concerns
A number of customers mentioned that the services were perceived as overpriced, with some feeling that the wellness plans were not worth the cost.
Overall Satisfaction
Despite some negative feedback, many customers expressed overall satisfaction with the care their pets received and recommended the facility.
- ADAlice Van DerveerNov 3, 20255.0Banfield Rock Hill is always so great with our dog. It’s clear how much they care about the animals. 💕
- DWDaijah WrightSep 18, 20255.0My large dogs received excellent pet care! I never had any issues here, they treated my dogs like they were their own, and they always provided great communication and customer service. I’ve relocated, therefore, I no longer use them. However, I highly recommend, especially for large dog owners.
- MSMelissa SuddrethSep 3, 20254.0Everyone knows Bingo. Bingo loves all his friends at Banfield Rock hill. Especially Bubba. Bubba is so sweet and gentle with Bingo. We have know bubba for years.
- SCStacy CordovaJul 30, 20255.0Great experience from the first time I brought my puppies in. Staff is very friendly and services were great never a long wait. My puppies love it.
- JHJames HawkinsJul 30, 20255.0Great service! Vet techs explain things thoroughly, and prices are reasonable. Thanks for taking such good care of our fur babies.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Rock Hill?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 5:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, you can call during hospital hours for urgent care advice or referrals to emergency hospitals or specialists. Outside hospital hours, please contact your local emergency hospital.
What preventive care services are available at Banfield Pet Hospital?
The hospital offers various preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy throughout all life stages.
What is the Optimum Wellness Plan provided by Banfield?
Optimum Wellness Plans provide annual preventive care including head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. These plans are not insurance but offer discounts for treatments and renew automatically every twelve months unless paid in full at enrollment.
How can I schedule an appointment with Banfield Pet Hospital in Rock Hill?
You can schedule an appointment online via their website or through the Banfield app available on iOS and Android platforms. The hospital also offers in-room, drop-off, and virtual visit appointments depending on your needs.
What type of veterinary care can I access remotely through Banfield?
Clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ through the Banfield app, allowing pet owners to get professional support from a veterinarian from home.
How does Banfield Pet Hospital support pet owners with payment plans?
Banfield allows you to spread the cost of your Optimum Wellness Plan across 12 months with automatic monthly payments from your bank account or credit card. Alternatively, you can choose to pay the full amount upfront.
Are there any nearby pet stores where I can purchase pet supplies after visiting Banfield Pet Hospital?
Yes, PetSmart is located near Banfield Pet Hospital, providing a convenient location to purchase pet supplies and access additional pet services after your veterinary visit.
What dining options are close to Banfield Pet Hospital for a meal before or after my appointment?
Nearby dining options include Taqueria Cielito Lindo for Mexican cuisine, Freddy's Frozen Custard & Steakburgers for American fast food, IHOP for breakfast and brunch, and Sonny's BBQ for southern-style barbecue.
Can I find grocery shopping options near Banfield Pet Hospital in Rock Hill?
Yes, Lidl US supermarket is nearby, offering grocery and discount shopping opportunities, which can be convenient for running errands before or after your pet's veterinary visit.