Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - North Myrtle Beach provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
300 reviews
5 stars
220
4 stars
30
3 stars
10
2 stars
10
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising the staff's friendliness and care, while others report unprofessional behavior and poor communication.
Billing Issues
Several customers expressed frustration with the wellness plan and billing practices, feeling trapped by long-term contracts and unexpected charges.
Quality of Care
While many reviews highlight excellent care and compassion for pets, there are significant concerns about the facility's ability to handle urgent cases and provide timely referrals.
Facility Experience
Customers appreciate the cleanliness and welcoming atmosphere of the facility, though some report negative experiences related to wait times and treatment during visits.
- JMJeff MorrisDec 29, 20251.0BE CAREFUL WITH THE MONTHY PLANS. When you want to end your plan they will still charge you for one year even if you no longer use the services!!!!!! If your budget gets tight and you need to end the BANFIELD care you will owe more than just paying the full year. This is a true review as I just got off the phone with them. Service is not worth what you are charged. My dog has not been there in eight months and I have four months left on my year so they want to charge me $900 whereas if I just paid the four months it would be 260 WHAT A RACKET!!!!!!!
- CKCarla KezerDec 21, 20251.0Do not go to North Myrtle Beach Banfield horrible they will mistreat you and your pet . Jan is a horrible employee she should be fired. The front desk help is horrible Jan should not be helping animals I have been a 10yr customer and pay for 3 animals with the wellness plan well over 300 a month I will now be canceling my plans and taking my dogs elsewhere I highly recommend that you all reconsider a different alternative to your pet care.
- MMmike morganDec 3, 20251.0While the Banfield office is first class the program is very disappointing. We had taken our cat there for 10 years until our cat passed away. When I called to cancel the program I was informed that I had to continue to pay for another 5 months or pay a large lump sum. Our cat had not had any expensive procedures or anything like that it had just gotten old. So I am now paying for their service on a dead cat!
- TCThomas CooperSep 25, 20255.0My wife and I had heard so many great things about Banfield as far as the care and attention they give patients and their family. We experienced just that, care and immediate attention for Jackie O, and this is what we searched for and found. Thank You to all the staff we have had the pleasure of meeting.
- CBCyndi BakerSep 24, 20255.0Lulu is a true asset to this facility. She took great care of my cat, Birdie. My cat was not happy but I could hear Lulu through the door calming her.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in North Myrtle Beach offer?
Banfield Pet Hospital offers preventive care, vaccinations, dental care, parasite control, nutritional and behavioral counseling, microchipping, DNA testing, spay/neuter, end of life care, and surgical services.
Does Banfield Pet Hospital provide emergency care?
No, Banfield Pet Hospital does not provide emergency care. However, they offer urgent care advice during hospital hours and can provide referrals to emergency hospitals or specialists as needed.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice 24/7 via Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
An Optimum Wellness Plan is a comprehensive preventive care plan including exams, vaccines, diagnostics, nutrition, dental care, and more, designed to keep pets healthy annually; it automatically renews each year unless paid in full at enrollment.
How do I schedule an appointment at Banfield Pet Hospital in North Myrtle Beach?
You can schedule your appointment online through Banfield's website or use their app available on iOS and Android. Appointments are required to access their services.
What are the operating hours of Banfield Pet Hospital in North Myrtle Beach?
The hospital is open Monday through Thursday from 7 AM to 6 PM, and Friday and Saturday from 7 AM to 5 PM. It is closed on Sundays and during certain holidays such as Thanksgiving, Christmas, and New Year's Day.
Is Banfield Pet Hospital wheelchair accessible and welcoming to all customers?
Yes, the hospital has wheelchair accessible restrooms and welcomes LGBTQ customers, ensuring an inclusive and accessible environment.
What nearby dining options are available around Banfield Pet Hospital in North Myrtle Beach?
Nearby dining options include Dickeys Barbecue Pit, Panera Bread, Mission Bbq, Cape Fear Seafood Company, and Tropical Smoothie Cafe, providing a variety of meals you can enjoy before or after your visit.
Are there any dental services close to Banfield Pet Hospital?
Yes, several dental providers are nearby including Raymond Merkler, Aspen Dental - North Myrtle Beach, Kaitlyn Thompson, and Motto Clear Aligners, which might be convenient for pet owners who need dental care while visiting.
What retail stores can I visit near Banfield Pet Hospital in North Myrtle Beach?
Nearby retail stores include Mattress Firm for bedding needs, Burlington for clothing and department store items, and HomeGoods for home decor and essentials.