Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Providing reliable petcare for your furry friend is important to us here at Banfield Pet Hospital in Myrtle Beach, SC. Whether you’ve got a kitten or an adult dog, we’ve got your back with our range of services. Our team offers comprehensive care exams, microchipping, and more. Located at the corner of Walton Drive and Dorsett Drive, our Myrtle Beach pet hospital is a short drive away from your home. We’re just minutes away from U.S. Highway 17 via Farrow Parkway, providing convenient access throughout Myrtle Beach.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
435 reviews
5 stars
297
4 stars
44
3 stars
16
2 stars
16
1 star
62
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, caring, and professional, highlighting their compassion and efficiency in handling pet care.
Customer Service
There are significant complaints regarding poor customer service, including difficulty in reaching staff by phone, rude interactions, and issues with appointment scheduling.
Care Quality
While some customers reported excellent care for their pets, others expressed dissatisfaction with the treatment received, citing negligence and misdiagnosis.
Pricing Concerns
Several reviews mentioned dissatisfaction with pricing, particularly regarding the wellness plans and the cost of medications, leading to feelings of being overcharged.
- MFmarcia elaine Fonseca4 days ago1.0Today, since it was only for vaccinations and nail trimming, I took them to the Market Common location. My dogs have never had any health problems. I had the worst experience of my life. Upon arriving, there were dog biscuits, I gave one to each of them, they ate them, played, the assistant came over, they played with him. I left them there playing for an hour and 15 minutes. Then he called asking if they should give the vaccine, if she had already received a certain vaccine before. I said yes, and that's why she was there. An hour and 30 minutes after I had left them there, they called saying that one of my dogs had vomited, choked on the biscuit, and would need medication and oxygen, and possibly intubation. I went back and they wanted to charge me more than two hundred dollars for the sedation and medication, even though this happened under their care. I already pay almost $300 in insurance for both dogs, and they said I would have to take her to another hospital to possibly receive oxygen and they wouldn't pay for the care. I said that my lawyer would handle it. I went to the hospital in Surfside and the doctor told me that it could be a reaction to the vaccine that they said she hadn't received, or that she had vomited the biscuit and choked on the vomit, and they didn't see when it happened. And believe it or not, all the time they were there, they weren't under supervision, since when they saw her, she was already turning blue. I almost lost my dog because of unqualified people! I always take them to North Myrtle Beach, but I never thought I would go through this on a simple visit for vaccinations and nail trimming, which they didn't even do in over an hour. I can't even cancel the police report because otherwise I'll have to pay an absurd amount, the lawyer will really have to sort this out. To make matters worse, my dog is still at risk of dying, and I tried to cancel this policy just now, but I can't, which is absurd. How can I continue with your services if I wasn't treated well and my dog is still at risk of dying?
- JSJohn SteeleJan 2, 20265.0Very impressed with the facility and the friendly, professional nature of all personnel at the practice.
- LELaura EagleDec 30, 20255.0Thank you Dr. Chapman & staff for taking care of my baby Rocket yesterday. Both CSCs checked him in quickly & got me into a room where a tech came in to come up with a treatment plan. I was a walkin & this was at 7am in the morning. Thankful they were able to fit us in. I had to rush Rocket to the emergency vet Sunday night & take him to Banfield for continued care Monday due to a 2nd urinary blockage (first one was in November of 2024). Dr. Chapman was awesome & answered all my questions. I will only trust her with my baby from now on. Can't thank ya'll enough!
- JBJennifer BlairDec 21, 20255.0Everytime I visit here everyone from the desk to the Drs are helpful and professional. My dog loves going and they take amazing care of her here.
- CKCarla KezerDec 21, 20251.0Worst vet ever and staff. Jan is very rude and unprofessional Iam about to bring a law suit against them do not bring your pet here they will harm your pet . Charge you for services you dont get all medicine is overpriced they have no respect for there clients take your money and give your fur baby poor services
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Myrtle Beach?
Banfield Pet Hospital is open Monday through Thursday from 8:00 AM to 6:00 PM, Friday and Saturday from 8:00 AM to 5:00 PM, and is closed on Sundays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, you can call during hospital hours for urgent care advice and referrals to emergency hospitals or specialty providers.
What preventive pet health care services does Banfield offer?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote pet care advice and triage support 24/7 through Vet Chat™ available on the Banfield app.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early screenings, nutrition consultations, and dental care. It automatically renews annually unless paid in full at enrollment.
Where is Banfield Pet Hospital located in Myrtle Beach?
The hospital is located at 3635 Walton Dr, Ste B, Myrtle Beach, SC 29577, near the corner of Walton Drive and Dorsett Drive, minutes from U.S. Highway 17 via Farrow Parkway.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required to visit Banfield Pet Hospital to ensure your pet receives timely care.
Which nearby places can I visit for refreshments before or after my appointment at Banfield Pet Hospital?
You can visit nearby Dunkin' for coffee and donuts or Water Tree Treats and Atmosphera Restaurant for American cuisine. These places are conveniently located close to the hospital.
What fitness options are available near Banfield Pet Hospital?
9Round Fitness, a gym offering active life services, is located nearby for those who want to combine health and wellness with their pet care visit.
Are there other health-related services near Banfield Pet Hospital that customers might find useful?
Yes, nearby health services include OrthoSC for orthopedic and physical therapy, Big Wave Chiropractic for holistic care, and Absolute Hearing Care Centers for audiology and physical therapy.