Amazing people.very caring about you loved ones as if they where their own.
DF
Donna Freeman
Oct 22, 2025
5.0
My name is Donna Freeman and my family and I have been customers for at least 40 years total. My Mother started taking our pets to Dr. Walden Sr. when I was a teen and through the years, I have continued with my pets. Today I took my senior cat to be euthanized because she had been very sick and was slowly dying. It was a very emotional decision for me and yet a loving one in regards to what was best for her. Dr. Freeze consulted me and agreed that I was making the best decision for her which gave me such comfort and reassurance and she allowed me to cry and to be there with my beloved girl the whole time. I can't put into words how much easier and comforting it was to have a veterinarian who truly cares and showed such compassion during a difficult time. The young lady who was assisting Dr. Freeze was wonderful along with the others who were on staff.
NN
Neither Name
Oct 22, 2025
3.0
I want to start off by stating that as a pet owner, I know just how important vets offices are and how hard the employees work; I've also worked for a vet in the past. But this place was highly disorganized and the Vets and Office Manager need to address this issue so that the front office can run more efficiently and be less stressful for the employees and the clients.
It was my first time in there. 4 people at the desk. I went to pick up a medication for a friend. I'd called earlier and spoken with 2 people, and had it all sorted. But when I got there, the people I spoke with on the phone were gone. I was told no notes were left in the system, and they tried to give me the wrong medication. Everyone at the desk was asked, nobody seemed to know what was going on. It was extremely disorganized. Two people just shrugged, offered no suggestions or solutions and went back to their conversation that had nothing to do with work. It felt a bit too relaxed at the desk. I had to keep asking what can be done to figure this out? If I hadn't been so persistent, I am sure they would have just let me walk out without picking up the correct medication. To give some positive feedback-- The techs coming into the waiting room to get animals were pleasant, gentle, and calming, so I saw that as a major plus. But at this time, I wouldn't bring my animals there due to the high level of disorganization I experienced. I hope this information helps your team to make changes to become a stronger front desk team!