Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Woodruff provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
186 reviews
5 stars
113
4 stars
17
3 stars
14
2 stars
9
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staff Compassion
Many customers praised the staff for their kindness and compassion towards both pets and their owners during difficult times.
Professionalism
The majority of reviews highlighted the professionalism and knowledge of the veterinary staff, with several customers expressing satisfaction with the care provided.
Customer Service Issues
Numerous complaints were made regarding poor customer service, particularly at the front desk, with reports of rudeness and long wait times.
Communication Problems
Several customers experienced issues with communication, including lack of follow-up and clarity regarding treatment plans and pricing.
Concerns Over Care Quality
Some reviews raised concerns about the quality of care, including misdiagnoses and inadequate treatment, leading to dissatisfaction among pet owners.
- CNCam NordenNov 17, 20255.0We took our beloved dog to Dr. Brick to be compassionately euthanized. Dr. Brick was so caring, kind and reassuring. She gave us as much time as we needed. Her compassion and professionalism were such a comfort to us as we said goodbye to our sweet boy.
- ABAshley blackOct 22, 20255.0The staff was so amazing dealing with our piper and showed so much compassion in our hard time thank you ladies so much
- MGMaribell GarciaOct 3, 20255.0Everyone is very pleasant and kind. They treated Maui with so much love
- JHJesse HarrisOct 3, 20255.0Staff was very professional and took care of the needs and follow up with our pet.
- MGMyra GillespieSep 29, 20251.0If I could give negative stars... They neutered my kitten on Wednesday. He was lethargic and coughing when I picked him up. He could barely move on Saturday. I called them with my concerns. They offered to see him- on WEDNESDAY the following week!!! I took him to Urgent Vet on Haywood Rd. His temp was 106. His respiratory rate was 90! She gave him 2 injections to calm him and had me take him to the Emergency Vet 5 minutes away. She was concerned that taking xrays would stress him too much. He has pneumonia! After receiving IV antibiotics and 2 days of antibiotics at home, he seems to be feeling a bit better. I will NEVER bring another pet or any other animal into Banfield-FOR ANYTHING!!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital - Woodruff offer?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter procedures, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside these hours, contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital - Woodruff?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online via their website or use the Banfield app available on iOS and Android.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, dental care, nutrition consultations, and early screening. They automatically renew annually and offer discounts on treatments.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to visit Banfield Pet Hospital.
How can Banfield clients access veterinary care online?
Clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
What nearby pet stores are close to Banfield Pet Hospital - Woodruff?
Nearby pet stores include PetSmart and PetSmart Woodruff Rd, convenient for picking up pet supplies before or after your visit to Banfield.
Are there dining options near Banfield Pet Hospital - Woodruff?
Yes, restaurants such as Red Robin Gourmet Burgers and Brews and Salsarita’s Fresh Cantina are nearby, ideal for grabbing a meal before or after your visit.
What shopping facilities are near Banfield Pet Hospital - Woodruff for customers to explore?
Customers can explore nearby shops like Marshalls & HomeGoods, Ross Dress for Less, and Five Below while visiting the area.