Banfield Pet Hospital

Reviews

• TB

  Trevor Blanchard

  Mar 25, 2026
  5.0
  Both woodruff and Laurens Rd locations are 100% the best humans ever!!! Will forever bring my cats to those 2 locations. They love every animal brought in! I can't recommend them enough!
• JP

  Jose Pirona

  Mar 19, 2026
  1.0
  I had an appointment scheduled for my pet at Banfield in Laurens Rd, and it was canceled without my authorization. The store falsely claimed that I had canceled it myself, which is completely untrue. When we called to address the issue, we were met with no real support, no solution, and no accountability. Instead of resolving the problem, they dismissed the situation and failed to acknowledge their mistake. On top of that, we were later told not to go to the location because we were “too direct” in expressing our frustration. That is unacceptable customer service and completely unprofessional. I choose whether or not to go to a store, not them. This experience reflects poor communication, lack of responsibility, and zero effort to resolve a clear error on their part. Very disappointing and not the level of service expected from a company like Banfield.
• ML

  Maria Leon

  Mar 17, 2026
  1.0
  I scheduled an appointment for my pet, and when I called to confirm, they told me it had been canceled—either by me or due to a system error. I did NOT cancel it. What’s most frustrating is that they offered no solution at all. I even extended my Spring Break trip by an extra day just to make sure my pet could attend this appointment, only to be told that I don’t have one. This is extremely disrespectful and disappointing. I feel frustrated and let down by the lack of accountability and customer care. However, when it comes to charging fees, they seem very efficient. Completely unacceptable. Thanks Riley
• BK

  Barbara Keiser

  Mar 12, 2026
  5.0
  Banfield Animal Hospital inside PetSmart takes wonderful care of my dog. With their wellness program you aren’t hit with unreasonable bills. They are kind to all animals.
• DB

  Dianne Brzozowski

  Feb 19, 2026
  1.0
  I took my dog in for a few reasons. His penis was staying out which I understand can be very serious. I also took him in because he’s losing his hair. Also, his behavior has changed. All I got out of the visit was vaccinations. They took its blood, but both times I was there the machine for testing the blood was broken. That said that the. problem was normal?? I don’t think it’s normal for an I don’t think it’s normal for a dog to suddenly start losing his hair. Also they said his penis was OK and put it back in. It’s still out it stays out. I’m very frustrated and have no answers. I signed up for the $40 a month program which I’m thinking of canceling. My poor dog is still suffering.

Frequently Asked Questions About Banfield Pet Hospital