Petco

4.2
490 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Columbia Pet Store located at 262 Harbison Blvd., Suite A for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
262 Harbison Blvd, Columbia, SC
29212, United States

Hours

Reviews

4.2
485 reviews
5 stars
315
4 stars
68
3 stars
23
2 stars
20
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers reported a mix of excellent and poor customer service experiences, with some staff being described as friendly and helpful, while others were noted for being rude or unhelpful.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing poor handling of pets, lack of care from groomers, and inadequate facilities for self-wash.

Store Cleanliness

Feedback indicated that the store cleanliness was inconsistent, with some customers noting dirty self-wash stations and a need for better maintenance.

Product Availability

Customers appreciated the variety of products available, but some experienced issues with pricing discrepancies and stock levels.

Animal Care Concerns

There were serious concerns raised about animal welfare, including reports of dead animals in the store and perceived neglect in care.
  • HF
    Haven Frazier
    Dec 24, 2025
    1.0
    never been to this petco before for a grooming, you’d think since my dog hasn’t been here they’d try to make him comfortable. i could feel the energy of how this was going to go by the way the groomer greeted my dog. called me not even an hour after dropping him off saying they aren’t able to finish because he was showing his teeth… is that not what muzzles are for????? he’s never been here he’s obv gonna be nervous idk. my actual groomer is booked for the month and she’s never had an issue with my dog. it is literally xmas even and we had pictures today :/
  • RK
    Robert Kinlaw
    Dec 23, 2025
    5.0
    Very pleasent experience, staff is well knowledged in all aspects of pets from lizards go toads. Not to mention the royal treatment you get with your most cozy companions, the dogs. They welcome them as much as you. Great job Petco. Thanks.
  • OP
    Olivia Pulfer
    Dec 19, 2025
    2.0
    The store is nice but the self wash dog station isn’t the greatest , blow dryer can barely dry a short haired dog . And I have a long hair dog . Groomers at location weren’t helpful either . Asked if they could just dry and brush and they don’t offer it but I would have paid for a full bath even if they would just dry him . It was $20 for self service , you get hand towels to dry dogs off with , the stations were full of hair not cleaned and they didn’t even give us the supplies that it said it was offered . They should get new dryers and make sure to offer the supplies they say it should
  • BR
    Black Rose
    Dec 17, 2025
    1.0
    groomers supposed to brush my dog teeth I was watching her, she took the brush out toothpaste one drop she took the brush to my dog mouth. She touched it on one Side touched it on the other side.and She throw it in the trash. I was so shock. I was thinking that probably I missed maybe she did it already, but I was there for just less than five minutes. She bring him back to me doing the buffering his nails and brushing his teeth clear clearly see she did not brush my dog teeth this is not fair for our price and their service towards to the pets. If they don't want to do the pet grooming they should find a different jobs.instead of stilling pets parents money 😡
  • RK
    Robbie Kline
    Dec 7, 2025
    1.0
    Animal abuse at the corporate level. Do not buy animals and contribute to the suffering. Multiple dead animals in store. Nofied the manager and they did not care. We asked to file a complaint to corporate and she said that there's no one to complain to and that it's the vendors vault. Corporate, stop contributing to animal suffering for profit. Please.

Frequently Asked Questions About Petco

Does the Petco Columbia location have a vet hospital?

Yes, Petco Columbia has a full-service vet hospital.

Does Petco Columbia offer vaccinations?

Yes, Petco Columbia provides vaccinations.