Petco

4.4
1175 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Columbia Pet Store located at 110 Percival Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
110 Percival Rd, Columbia, SC
29206, United States

Hours

Reviews

4.4
1,168 reviews
5 stars
765
4 stars
230
3 stars
81
2 stars
35
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly in grooming and product assistance.

Grooming Services

The grooming team received high marks for their care and professionalism, with several customers expressing satisfaction with the results.

Store Cleanliness

The store was frequently noted as clean and well-organized, contributing to a positive shopping experience.

Product Availability

Customers reported issues with product availability, including out-of-stock items and limited selection, leading to frustration.

Staff Attitude

While many staff members were praised, some reviews highlighted negative experiences with specific employees, indicating inconsistency in customer service.
  • TA
    Tiffany Addington
    Nov 16, 2025
    3.0
    Both of our senior dogs have been seen by the grooming team here for about a year now. Ross has always been absolutely phenomenal with our babies and they are the only reason I’m leaving any stars. We’ve had no issues aside from some anxiety but today when we picked up our pup we were told that she was too reactive today and for that reason they would no longer service her. I totally understand but what concerns me is that they had our girl for ~ 5 hours, described to us that she was reluctant to stand for them, commented that she might be in pain, but not once did they call us about this behavior that they also said they had not seen from her previously. The way this individual spoke to us was also done in a way that seemed to passive aggressively imply we weren’t caring for her properly when she’s monitored monthly. What was really upsetting as well about this whole ordeal is that we weren’t told any of this until after we had paid. I left a 20% tip only to find out that they may have caused my dog pain trying to force her to stand instead of just calling us?! In light of today’s experience we won’t be returning with our other pup and will be looking for another groomer for both of our dogs.
  • CV
    Chelsea Vargas
    Nov 12, 2025
    4.0
    Ross is the best!! My pup always looks so good coming home from his spa day! However I needed an appointment before my trip, ross was out. So booked with Niki (however you spell her name) & she was horrible. Even though I booked an appointment she refused to bathe my pup & gave attitude. She was very rude & disrespectful. I can't imagine how she is with ur dog's!! Wouldn't recommend her at all.
  • TB
    Trey Barfield
    Nov 4, 2025
    5.0
    Needed a large kennel and mat it was $308. Everyone was friendly and the product seems to be of good quality and should last awhile.
  • IM
    Intrigued Mind
    Oct 24, 2025
    5.0
    Customer service was great as I was greeted upon entering the store. I asked for assistance finding a product and was guided in the right direction to find the item. I was able to find exactly what I was looking for.
  • GP
    Gabi Preuss
    Oct 23, 2025
    3.0
    Petco on Percival rd is always great. Very helpful and a great selection. Removing some stars because delivery takes forever.

Frequently Asked Questions About Petco

Does the Petco Columbia location have a vet hospital?

Yes, Petco Columbia has a full-service vet hospital.

Does Petco Columbia offer vaccinations?

Yes, Petco Columbia provides vaccinations.