Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Columbia (Spring Valley) provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
175 reviews
5 stars
108
4 stars
23
3 stars
10
2 stars
5
1 star
29
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the compassionate and attentive care provided by the veterinarians and staff, highlighting their dedication to treating pets as their own.
Customer Service
While some reviews noted excellent customer service, others reported long wait times and difficulties in reaching staff by phone, indicating inconsistency in service quality.
Pricing Concerns
Several customers expressed frustration over high costs and unclear pricing structures, particularly regarding the wellness plan and additional charges for services.
Appointment Availability
Customers frequently mentioned challenges in securing timely appointments, with some reporting long wait times for both routine and urgent care.
Communication Issues
There were complaints about poor communication regarding appointments, treatment plans, and follow-up care, leading to customer dissatisfaction.
- SCStephanie Crawford4 days ago1.0They are never open when they are supposed to be anymore and no one ever answers their dang phone it's ridiculous!
- DHDoris HonoreOct 25, 20255.0Great
- IBIndika BandaraSep 24, 20255.0Dr. Panno, Haley and other care team members of Banfield Pet hospital spring valley, treated him very well. After surgery they took care of him . He recovered very quickly and they called check his status.
- BHBetty HaygoodSep 24, 20255.0Maxwell has been going to the same Banfield pet hospital for eight years now! Your care for Maxwell has always been awesome. Thanks for what you do!!
- JCJayden CSep 15, 20251.0They just try to sell you on things you don’t need. They don’t care about the animals, just your money.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Columbia (Spring Valley) offer?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing for pets.
Does Banfield Pet Hospital provide emergency care?
Banfield does not provide emergency care; however, during hospital hours, you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutrition consultations, and dental care, with automatic renewal every 12 months unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan?
You can pay monthly through automatic withdrawals from your bank or credit card, or pay in full upfront for easier budgeting of your pet's essential health care.
What types of appointments are available at this Banfield Pet Hospital?
They offer in-room appointments, drop-off appointments with phone updates, and virtual visits for clients with Optimum Wellness Plans.
What are the hospital hours for Banfield Pet Hospital in Columbia (Spring Valley)?
The hospital is open Monday to Thursday from 8:00 AM to 6:00 PM, Friday and Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays.
Are appointments required for veterinary services at Banfield Pet Hospital?
Yes, appointments are required to ensure timely and efficient service for your pet's care at Banfield Pet Hospital.
Can I find pet supplies near Banfield Pet Hospital?
Yes, PetSmart is located nearby and offers pet supplies and services, making it convenient to shop for your pet before or after your veterinary visit.
What dining options are near Banfield Pet Hospital in Columbia?
Nearby restaurants include Olive Garden, Dickeys Barbecue Pit, and Lizard's Thicket, providing convenient dining choices before or after your visit to the hospital.
Are there other stores near Banfield Pet Hospital for additional shopping needs?
Yes, stores like Kohl's, Bed Bath & Beyond, Best Buy, Five Below, and Sephora at Kohl's are nearby, offering a variety of shopping options in the area.