Petco

4.3
567 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Charleston Pet Store located at 975 Savannah Hwy for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
975 Savannah Hwy, Charleston, SC
29407-7864, United States

Hours

Reviews

4.3
557 reviews
5 stars
356
4 stars
99
3 stars
43
2 stars
20
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported negative experiences with specific employees.

Grooming Issues

Several reviews highlighted dissatisfaction with grooming services, including poor handling of pets and lack of communication regarding appointments.

Store Condition

Customers noted that the store was often cluttered and in need of cleaning, with some reporting unsanitary conditions.

Product Availability

While some customers appreciated the selection of products, others expressed frustration over the lack of specific items and high prices.

Mixed Experiences

Overall, experiences varied widely, with some customers having excellent interactions while others faced significant issues, particularly with service and product availability.
  • HL
    Heather Long
    Nov 11, 2025
    5.0
    Varieties of products to choose from. Friendly staff. One of my favorite places to go to with my fur family members.
  • SS
    Sakeena
    Nov 2, 2025
    3.0
    Placed a pickup order. A minute later received an email that the product was out of stock. I went to the store 25 minutes after that out of stock email and discovered a freezer full of the item I ordered. Unfortunately, it’s not the first time that employees at this store did not want to gather items for a pickup order.
  • MS
    M S
    Oct 30, 2025
    5.0
    Ty for all of your hands on help.
  • RJ
    Ravin Jenkins
    Oct 11, 2025
    1.0
    There’s a bird in there hiding behind a small structure and puffed up its feathers at us when we walked by and went to hide again. That poor thing is terrified. Don’t call yourself pet lovers when you do this to animals. That was the saddest thing I’ve ever seen.
  • MR
    Marka Danielle Rodgers
    Oct 10, 2025
    5.0
    The staff is always very kind and helpful and are very respectful of my service dog in training!

Frequently Asked Questions About Petco

Does the Petco Charleston location have a vet hospital?

Yes, Petco Charleston has a full-service vet hospital.

Does Petco Charleston offer vaccinations?

Yes, Petco Charleston provides vaccinations.