Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.5
162 reviews
5 stars
88
4 stars
11
3 stars
6
2 stars
9
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with front desk staff, citing rudeness and lack of helpfulness.
Veterinary Care
There are concerns about the inconsistency of veterinary staff and the quality of care, with reports of misdiagnoses and high turnover of veterinarians.
Appointment Availability
Customers frequently mentioned difficulties in scheduling appointments and long wait times, particularly for urgent care.
Pricing and Plans
Several reviews criticized the wellness plan as being expensive and not providing the promised savings, with hidden costs and charges.
Compassionate Care
Despite the negative feedback, some customers praised the compassionate care provided by certain staff members during difficult situations.
- CSChad SmithDec 18, 20251.0After four years as clients, this was our final visit to Banfield Pet Hospital - Folly Road. The experience was deeply disappointing and, frankly, unacceptable. The front desk staff treated my wife with open condescension and judgment when she expressed reasonable concerns about over-vaccinating our dog. Rather than respecting informed consent, additional vaccines were pushed--including one framed as "just in case" of an allergic reaction. This felt less like thoughtful veterinary care and more like upselling through pressure. When I arrived to pick up our dog and calmly asked for an explanation regarding how my wife was treated, the situation deteriorated further. I was met with dismissiveness, scowling, and a clear lack of professionalism. I was then referred to the individual identified as being "in charge," who offered no apology, no explanation, and no accountability--only further judgment toward us as pet owners. At no point did anyone attempt to de-escalate, listen, or acknowledge that the situation may have been mishandled. There was no empathy, no ownership, and no effort to do better. In a veterinary practice--where trust, communication, and respect are essential--this is simply not acceptable. Charleston has many excellent veterinary clinics that respect both pets and their owners. We will be taking our dogs to one of them. If you value being heard, treated respectfully, and involved in medical decisions for your pet, I strongly recommend looking elsewhere.
- AAAlanOct 25, 20251.0This hospital is CLOSED on the weekend. Do NOT try to go there for an emergency on the weekend! I suggest going to the Charleston Referral vet off of Bees Ferry Rd. instead. They were very caring and most importantly, open 24/7 and on the weekend.
- JHJohn HitOPOct 21, 20251.0Tried todoy to take dog in on James Island location but Miss Sarah must have been having a very bad day today and said that she was not allowing the dog to come in and we couldn't get to talk to anybody else she would also not give her last name whoever she is she obviously does not like pets and animals she needs a really working on social skills once you tell somebody that we need to drug the dog before we bring it in and we don't know how the right times to administer it and wouldn't let the the doctor even come and talk to the customer that's pretty crappy knowing that she was wrong she would not give out her last name for the life of her she couldn't tell us anything
- ZBzach bellOct 17, 20251.0I’ve been a customer for 8 years, and the last month has been the last straw. My dog has had a skin infection for the last 6 months and over that time period I have been here at least 5 times. With each time I had a different doctor and an exact same diagnosis and exact same medication and no improvement. I have a wellness plan as well which is supposed to save money on services but have not seen a single dime saved on any receipts. On top of all that the older woman that is one of the front desk staff (Sarah I believe) is absolutely the rudest customer service staff I have ever encountered. I understand you’re busy but don’t cop an attitude and be snarky when I was left on hold for 23 minutes while I’m at work as well, and then completely forget to call me back. If you absolutely must go to this location then please do all your interaction with the younger woman at the counter as she was understanding and completely polite and professional. I don’t care about the autogenerated “ our aim is to provide a positive experience to everyone coming to our hospitals” that this review will get and I’m not getting in touch with anyone because as you can see through the other reviews of the last month, this place refuses to address its customers key issues and I am cancelling my plans and letting anyone I interact with that has a pet to stay very far away from this establishment.
- SESamantha EsterlingOct 3, 20251.0ALMOST MADE MY DOG DIE BECAUSE THEIR LACK OF INTELLIGENCE. TOLD ME IT WAS ALLERGIES WHEN HE HAD SEVERE PNEUMONIA.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the regular operating hours for Banfield Pet Hospital on James Island?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. Note that hours may vary due to COVID-19.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield Pet Hospital does not provide emergency care services. During hospital hours, they can offer urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
Can I schedule a veterinary appointment online or through an app?
Yes, you can schedule an appointment online via their website or use the Banfield app available on iOS and Android to book appointments and connect with veterinarians.
What preventive pet health care services does Banfield Pet Hospital offer?
Banfield offers preventive care treatments such as vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It automatically renews annually and is not insurance, but offers discounts on treatments.
How can Banfield clients get veterinary advice when the hospital is closed?
Clients with Optimum Wellness Plans can access 24/7 veterinary advice through Vet Chat™ using the Banfield app for general pet care support anytime.
Is Banfield Pet Hospital accessible for people with disabilities?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and is committed to accommodating clients with disabilities.
Are appointments required for veterinary services at Banfield Pet Hospital?
Yes, Banfield Pet Hospital requires appointments to ensure proper care and scheduling for all pets.
What nearby places can I visit when I come to Banfield Pet Hospital on James Island?
Nearby, you can visit Publix Super Market at Merchants Village for groceries, Scenthound for pet grooming services, and ZENSHI Handcrafted Sushi for dining. These locations provide convenient options before or after your veterinary visit.
How can the nearby grocery and pet services complement my visit to Banfield Pet Hospital?
While visiting Banfield, you can conveniently pick up pet supplies or groceries at Publix Super Market at Merchants Village and take your pet to Scenthound for grooming services, making it easy to manage your pet's health and care in one area.