Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Citadel provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
172 reviews
5 stars
106
4 stars
20
3 stars
6
2 stars
9
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being knowledgeable, friendly, and caring towards pets, although some reported negative experiences with specific employees.
Appointment Issues
Numerous reviews highlighted difficulties in scheduling appointments, long wait times, and instances where the clinic was closed during posted hours.
Wellness Plan Concerns
Several customers expressed dissatisfaction with the wellness plan, citing issues with accessibility to services and unexpected charges.
Communication Problems
Customers frequently mentioned poor communication regarding appointments, billing, and care instructions, leading to frustration and confusion.
Mixed Experiences
While some customers had positive experiences with veterinary care, others reported serious concerns about misdiagnoses and the overall quality of service.
- RFRonda FranklinNov 1, 20255.0YOU CANNOT GO WRONG WITH BANFIELD PET HOSPITAL‼️…THEY ARE JUST AWESOME…THEY TREAT U AND UR FURBABY WITH SO MUCH RESPECT‼️…I LOVE THE WAY THEY JUST LOVE ON MY TEDDYBEAR🐶…THE STAFF IS KNOWLEDGEABLE...THEY LISTEN TO YOUR CONCERNS AND ADDRESS THEM TO THE BEST OF THEIR ABILITIES🙃… KUDOS BANFIELD KUDOS…
- PWPaul WrightOct 23, 20255.0Very professional service.
- JJjoni jenkinsSep 15, 20255.0My dog was a little skeptical about being picked up and put on the table. But after a very light sedation he was fine. Great job guys.
- ARAmanda RybakSep 10, 20255.0They always take great care of my Frenchie and always squeeze her in!
- DSDymara SaenzAug 16, 20251.0This was my second visit: a normal drop off to get some routine vaccine boosters for a 5lb KITTEN (this is important later). I come back to pick her up, and get charged a weird price that was not what I was told at the drop off (off by about $30 and should’ve been the first red flag). Then vet comes and gives me my cat and the receptionist gives me a bunch of packets and a cup “for a pee sample”. The vet looks at her and says that the cup wasn’t for me and that my cat didn’t need it. The receptionist then argues that the cup was on my records and is in fact for me (what a way to instill trust in the customers by arguing in front of the line of people waiting to pick up pets). Then if that wasn’t bad enough, I get my crate from the vet, and the cat isn’t mine. This cat is fully grown and about 13lbs. I tell the vet and she quickly takes it from me and gives me my correct cat. Then she hands me a rabies tag. (Mind you, she told me that my cat was too small and too young to receive it and now I’m getting a tag?) so I ask about it, bc at this point it’s clear that they mixed my kitten up with another cat and I don’t even know if they know what she got or didn’t get at this point, and was told that yes she did receive her rabies today (that wasn’t on my list of things she needed done so god knows what else she had done to her). Finally, I go to look at her records for the day to see what all was done and what else is left since now I’m being told she needed a “three week follow up” but today was her “three week follow up”?? Alas, the records show she got more than a few vaccines (all at once, a small barely 5lb cat) which is incredibly dangerous since any vaccine can have bad outcomes but you NEVER want to overload a small animal with multiple. This appointment was at 9:45am today, ended at 2:15pm (for three plus shots… wow) and she’s still lethargic, not wanting to play, not wanting to eat, not interested in water, and not meowing like she normally does. I am beyond confused, hurt, and concerned and I will not ever be coming back to this office. I would be boycotting petsmart altogether but if you try to leave their wellness plan even after they do all this, they’ll be charging you hundreds of dollars to leave. So hopefully there is a single Banfield out here that won’t try to kill my animal.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital provide?
Banfield Pet Hospital offers a variety of services including routine vaccinations, dental care, spay/neuter, microchipping, parasite control, nutrition advice, DNA testing, and end of life care.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice or referrals. During non-hospital hours, contact your local emergency hospital.
What is the Optimum Wellness Plan provided by Banfield?
Optimum Wellness Plans provide annual preventive pet care including exams, vaccines, early diagnostics, nutrition consultations, and dental care. They automatically renew yearly unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan?
You can pay monthly via automatic withdrawals from a checking/savings account or credit card, or pay in full if you prefer.
What types of appointments does Banfield Pet Hospital offer?
Appointments include in-room visits where you stay with your pet, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits available for Optimum Wellness Plan holders.
What are the operating hours of Banfield Pet Hospital - Citadel location?
Open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:45 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
How do I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their scheduling link or through the Banfield mobile app available on iOS and Android.
What nearby pet supply stores are close to Banfield Pet Hospital - Citadel?
PetSmart is a nearby pet supply store where you can find food, toys, and other pet products to complement your pet's health care.
Are there entertainment options near Banfield Pet Hospital - Citadel?
Yes, the Citadel Mall IMAX Stadium 16 cinema is close by, where you can catch a movie before or after your pet's veterinary visit.
What dining options are available near Banfield Pet Hospital - Citadel?
Nearby restaurants include T Bonz Gill and Grill, Red Lobster for seafood, and Roly Poly for sandwiches, perfect for a meal before or after your pet's appointment.