Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
193 reviews
5 stars
122
4 stars
17
3 stars
3
2 stars
8
1 star
43
What are people saying?
AI-generated from recent customer reviews
Staff Competence
While many customers praised the staff for their friendliness and care, there were significant concerns about the competence of certain veterinarians, particularly regarding diagnosis and treatment protocols.
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful front desk staff, difficulty in scheduling appointments, and lack of communication.
Care Quality
There were mixed reviews about the quality of care provided, with some customers expressing deep dissatisfaction over the handling of serious health issues, leading to tragic outcomes for their pets.
Appointment Accessibility
Customers frequently reported challenges in getting timely appointments, with some expressing frustration over being turned away or having to wait long periods for care.
Pricing Concerns
Several reviews mentioned high costs associated with services and dissatisfaction with the value of the wellness plan, suggesting that customers felt they were not receiving adequate care for the price paid.
- RRRamona RigginsNov 5, 20255.0My pet was with them for 11 years. The staff was excellent. We are now in Myrtle Beach SC. Our Banfield is. Now N Myrtle Beach SC. Their staff is also great.
- ABAmanda BissettOct 29, 20255.0Dr.Langermann is the only doctor I trust with my animal. I know she will do a thorough work up on my dog and I know I can trust her medical advice. It’s very comforting to finally have a vet that I truly trust
- NPNiki PelowOct 23, 20251.0Disappointed and Heartbroken by My Experience I brought my 4-week-old kitten to Banfield Pet Hospital in North Charleston after noticing signs of weakness. During the visit the staff said tests including a fecal exam and glucose came back normal, and I was told he was too young for deworming. Sadly, my kitten passed away the very next day — and a large live worm emerged just before his death. I feel that the parasite issue should have been addressed regardless of the test result, as kittens at this age are highly vulnerable. I am disappointed that I left with the understanding that everything was fine and have lost a baby pet as a result. I hope the clinic reviews its protocols for young rescues and considers how critical early deworming is in such cases. I loved and cared for this kitten and feel that he did not receive the protective care he needed at the time of his exam. I share this in the hope that future animals might have a better outcome.
- MBMi BGOct 7, 20255.0Always helpful
- DDDayOct 2, 20255.0Always been there for my dog.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours for Banfield Pet Hospital in Charleston N?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care services but you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans® can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield provide?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations as part of preventive care.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early screening diagnostics, nutritional and dental consultations, with automatic renewal every 12 months.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required to ensure proper care and scheduling for your pet's visit.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online via their website or use the Banfield app available on both iOS and Android platforms.
Is Banfield Pet Hospital LGBTQ friendly?
Yes, Banfield Pet Hospital welcomes LGBTQ clients and is inclusive to all pet owners.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby you can visit PetSmart for pet supplies and grooming, Dickey's Barbecue Pit for a meal, or Barnes & Noble Café to relax with coffee and a book.
Are there convenient locations nearby for shipping or courier services when visiting Banfield Pet Hospital?
Yes, the UPS Access Point location nearby offers courier and shipping services you can use when visiting the area.
Where can I find stores for clothing and shoes near Banfield Pet Hospital?
Nearby stores include Palmetto Blended for clothing, Payless Shoe Source for shoes, DXL Big and Tall for men's clothing and shoes, and Lane Bryant for women's clothing.