Banfield Pet Hospital

Reviews

• CH

  Charlotte Hilliard

  Apr 22, 2026
  5.0
  Her day after after the the appointment
• MW

  maria walker

  Jan 10, 2026
  1.0
  Do NOT book online! Made an appointment two weeks ago online. Went in as scheduled but they couldn't find our appointment and could not squeeze us in. As I was standing at the counter, I looked up other nearby locations to see if they had an opening and they did that same afternoon. The receptionist at the desk was also on the phone checking that location at the same time and told me that they actually were booked and could not take me. She stated the online system wasn't functioning properly and there were multiple issues but there was nothing they could do.
• KS

  Kelly Still

  Dec 18, 2025
  5.0
  We love taking our cat Mo Grits here. The staff is nice and friendly and always call after he has been seen there. Grits goes for a clinical shave and has to be put to sleep. He has so much hair that can’t be properly groomed by me or him. They do the best they can with clippers and we understand they are NOT groomers, we just appreciate them doing and Grits looks so handsome afterwards. This Banfield Hospital is inside Pet Smart off Sam Rittenberg in West Ashley.
• SR

  Shereda Reese

  Apr 18, 2022
  5.0
  Take good care of Cash very polite and friendly 😊
• JS

  Jayde Marie Senise

  Jan 6, 2017
  4.0
  I have very mixed emotions about this location specifically, but let me start out by saying I have been going to the one in North Charleston for years, and have loved it. At this particular Banfield, I had my first experience today. I recently moved closer to this one so I decided to just switch over. I did wait an hour and fifteen minutes for my cat to be seen; however, the receptionists did tell me there was a prior emergency and the vet was running behind. The vet I met was very nice and helpful, although the vet techs in the room didn't smile and honestly looked like they didn't want to be there. My cat has bad anxiety, but the vet was very gentle and patient with him. Besides the long wait, the visit itself was great. The receptionists weren't very knowledgeable even though they talked a bunch like they knew what they were talking about. Always take the vets word as bible, I've learned. I've seen many, many comments saying how much the pets plans are crap, which is honestly NOT TRUE! I have my cat on the highest pet plan that costs me $33/month, and he gets free visits whenever he needs them, discounts on meds, free 6mo supply of Revolution flea meds (a $104 value), and free dental cleaning twice a year. Today, they did his 6mo comprehensive check up, and I saved $451 with the wellness plan. Their receipts are pages long, covering information and detailed with the services your pets get. I have a lot of love for Banfield, as they have saved me thousands of dollars and have never steered me in the right direction. This location seems to get a lot of clients and I don't really think they have the staff for it, but I'd wait all day if it meant I paid nothing for a usual $451 service.

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