Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When your dog or cat needs petcare and veterinary services in Bluffton, SC, near Hilton Head, choose Banfield Pet Hospital. Our veterinary clinic on Towne Drive is conveniently located off of Fording Island Drive and provides general practice care for your dog, cat, kitten, or puppy. Whether your pet needs parasite prevention, vaccinations, or treatment for an illness or minor injury, make an appointment with our Bluffton veterinary team.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
180 reviews
5 stars
120
4 stars
11
3 stars
9
2 stars
3
1 star
37
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the staff for being friendly, caring, and attentive to both pets and their owners.
Customer Service Issues
Several reviews highlighted significant problems with customer service, including rude staff interactions and poor communication regarding appointments and prescriptions.
Quality of Care
While many customers reported positive experiences with the quality of veterinary care, some expressed concerns about the thoroughness and professionalism of the staff.
Appointment Availability
Customers noted difficulties in scheduling appointments and long wait times, leading to frustration.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing deep satisfaction while others reported severe dissatisfaction and vowed to seek care elsewhere.
- JJJessJan 5, 20265.0I brought my new adoptee Harland into the Bluffton office to get him up to date and legal. The staff were all very friendly and attentive. Dr. Hundt was attentive, thorough and friendly. I’m exceptionally pleased and impressed with the service we received today and look forward to many more healthy checkups with the Bluffton team.
- RWRebel WrightSep 30, 20251.0Spoke with Banfield at 3 PM. They told me they now close at 4 PM. I told them I could be there by 3:30 PM and was hoping they could see me since I pay for the plan monthly and my dog has had diarrhea for three days. They told me to go elsewhere. Update: spaceI did get a response from Banfield cares for this post. I was told to expect a call or email from the local Banfield Hospital regarding my issue. I’ve yet to receive any further communication.
- CCCandySep 15, 20255.0Kind, caring people
- LVLinda VodzackAug 13, 20255.0The staff at Banfield in Bluffton are wonderful and caring. I trust leaving my 2 dogs in their care and knowing they are getting the best care possible is refreshing.
- LSLisa SimonsOct 19, 20205.0The entire staff was wonderful.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours, you can call them for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield?
Yes, Banfield clients with Optimum Wellness Plans® can receive 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It is not insurance but offers discounts for treatments.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawal from a bank account or credit card, or choose to pay in full at enrollment.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and are called when ready, and Virtual Visits for Optimum Wellness Plan members.
What are the operating hours of Banfield Pet Hospital in Bluffton?
Banfield is open Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment through their website or use the Banfield app available on iOS and Android for convenient scheduling.
Are there any pet-friendly restaurants near Banfield Pet Hospital?
Yes, Amigos Cafe Y Cantina and Amigo's, both Mexican/Latin American restaurants, are nearby and great options to visit before or after your veterinary appointment.
What nearby services can I access when visiting Banfield Pet Hospital in Bluffton?
Near Banfield Pet Hospital, you can find Kroger for groceries and pharmacy needs, Starbucks for coffee, and The Joint Chiropractic for wellness services, making it easy to combine errands with your pet's visit.
Is there a fitness center close to Banfield Pet Hospital?
Yes, eFitClub gym and fitness training venue is nearby, allowing pet owners to schedule workouts around their pet’s veterinary visits.