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Banfield Pet Hospital

3.5
(268 reviews)

Business Details

11 Commerce Way, Johnston, RI
02919, United States
(401) 942-2259
https://www.banfield.com

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet.  Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

Details

  • Requires appointmentAvailable
  • RestroomAvailable
  • Wheelchair accessible restroomAvailable

Location

Banfield Pet Hospital
11 Commerce Way, Johnston, RI
02919, United States

Hours

Reviews

3.5
268 reviews
5 stars
134
4 stars
32
3 stars
18
2 stars
13
1 star
71

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, caring, and attentive to their pets.

Communication Issues

Numerous reviews highlighted poor communication, including difficulty reaching the clinic by phone and lack of follow-up on appointments.

Concerns Over Care

Several customers expressed dissatisfaction with the quality of care, citing misdiagnoses, lack of thoroughness, and negative experiences during procedures.

Pricing and Plans

Customers had mixed feelings about the wellness plans, with some finding them helpful while others criticized them as expensive and not covering necessary treatments.

Facility Cleanliness

The facility was generally noted to be clean and well-maintained, contributing positively to customer experiences.
  • YF
    Yeye Fontanez
    4 days ago
    5.0
    I never got treated so well in a such a bad situation amazing receptionist,amazing vet.humble and caring.
  • MM
    Malmelade
    Feb 22, 2026
    1.0
    Been taking my cats here for the past 3years or so but recently I’ve been getting bad feelings about this place. They always tell me my cats are find but my senior cat kept throwing up his food. Last year they said it may be food allergies or his stomach may be irritated so they prescribed food and it was working but recently my cat started throwing up and not eating much so we took him here again. I then mentioned that my cat lost a canine many years ago if maybe it could be that he might be in pain so they told me they need to do surgery on his mouth to get the other canine out. NOPE! a week later I had to take my cat to OSV so they could tell me that is his stomach that’s irritated and there is NOTHING WRONG WITH HIS TEETH! The whole experience felt like I was the one who knew what was wrong with my cat and THEY JUST GUESSING.
  • SC
    Stephanie Carvalho
    Jan 5, 2026
    5.0
    We took in 2 bullys after family could no longer care for them. They had no prior vet experience and needed some care. Banfield staff was super friendly, caring and understanding. Everyone that we interacted with clearly loved animals. We expected a hefty vet bill as they were older and shots ans such had no been kept up with. Banfields wellness plan allowed us to pay a monthly "insurance type" fee that would help off set some of the costs for the services needed. Loved everything about this place. Its not close to home but worth the ride for our fur babies.
  • LL
    Lenny R (LennyBear)
    Dec 17, 2025
    5.0
    Life savers! I had strayed from Banfield and had gone to a local vet. My puppy had swallowed something and the other vet want over 6000 dollars for surgery. This is money we don't have. I had gone back to Banfield and they proved their metal, their real prices was a 5th less and they also found some assistance as our money situation isn't great. As of this review puppers is in surgery with fingers crossed. Thank you Banfield, my kids are relieved as am I. Merry Christmas. and Thank you Banfield Johnston
  • BB
    Bobby
    Dec 1, 2025
    1.0
    It has been a complete nightmare trying to get my pet’s condition diagnosed over the past two months. Despite multiple appointments, I still don’t have any answers. At the visit where I was supposed to finally receive a diagnosis, they instead tried to upsell me on dental work. I now have no choice but to seek help from another company for the sake of my pet’s health.

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

What are the operating hours of Banfield Pet Hospital in Johnston, RI?

Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays and major holidays.

Brand Certified Facts from Banfield Pet Hospital

Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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