Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.
Many customers praised the staff for being friendly, caring, and attentive to their pets.
Communication Issues
Numerous reviews highlighted poor communication, including difficulty reaching the clinic by phone and lack of follow-up on appointments.
Concerns Over Care
Several customers expressed dissatisfaction with the quality of care, citing misdiagnoses, lack of thoroughness, and negative experiences during procedures.
Pricing and Plans
Customers had mixed feelings about the wellness plans, with some finding them helpful while others criticized them as expensive and not covering necessary treatments.
Facility Cleanliness
The facility was generally noted to be clean and well-maintained, contributing positively to customer experiences.
YF
Yeye Fontanez
4 days ago
5.0
I never got treated so well in a such a bad situation amazing receptionist,amazing vet.humble and caring.
MM
Malmelade
Feb 22, 2026
1.0
Been taking my cats here for the past 3years or so but recently I’ve been getting bad feelings about this place. They always tell me my cats are find but my senior cat kept throwing up his food. Last year they said it may be food allergies or his stomach may be irritated so they prescribed food and it was working but recently my cat started throwing up and not eating much so we took him here again. I then mentioned that my cat lost a canine many years ago if maybe it could be that he might be in pain so they told me they need to do surgery on his mouth to get the other canine out. NOPE! a week later I had to take my cat to OSV so they could tell me that is his stomach that’s irritated and there is NOTHING WRONG WITH HIS TEETH!
The whole experience felt like I was the one who knew what was wrong with my cat and THEY JUST GUESSING.
SC
Stephanie Carvalho
Jan 5, 2026
5.0
We took in 2 bullys after family could no longer care for them. They had no prior vet experience and needed some care.
Banfield staff was super friendly, caring and understanding. Everyone that we interacted with clearly loved animals.
We expected a hefty vet bill as they were older and shots ans such had no been kept up with. Banfields wellness plan allowed us to pay a monthly "insurance type" fee that would help off set some of the costs for the services needed.
Loved everything about this place. Its not close to home but worth the ride for our fur babies.
LL
Lenny R (LennyBear)
Dec 17, 2025
5.0
Life savers! I had strayed from Banfield and had gone to a local vet. My puppy had swallowed something and the other vet want over 6000 dollars for surgery. This is money we don't have. I had gone back to Banfield and they proved their metal, their real prices was a 5th less and they also found some assistance as our money situation isn't great. As of this review puppers is in surgery with fingers crossed. Thank you Banfield, my kids are relieved as am I. Merry Christmas. and Thank you Banfield Johnston
BB
Bobby
Dec 1, 2025
1.0
It has been a complete nightmare trying to get my pet’s condition diagnosed over the past two months. Despite multiple appointments, I still don’t have any answers. At the visit where I was supposed to finally receive a diagnosis, they instead tried to upsell me on dental work. I now have no choice but to seek help from another company for the sake of my pet’s health.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in Johnston, RI?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care services. You can call during hospital hours for urgent care advice and referrals. For emergencies outside hours, please contact your local emergency hospital.
What types of veterinary services does Banfield Pet Hospital provide?
Banfield offers preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end-of-life care, microchipping, and DNA testing.
Does Banfield Pet Hospital require appointments for visits?
Yes, appointments are required for visits to Banfield Pet Hospital.
Where is Banfield Pet Hospital located in Johnston?
It is located at 11 Commerce Way, Suite 7, Johnston, RI 02919, USA.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online through their website or the Banfield app available on Apple and Android.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby you can visit Stop & Shop supermarket for groceries or enjoy a meal at Jacky's Galaxie & Sushi Bar or Hei Place Asian restaurant.
Are there any nearby beauty or personal care services close to Banfield Pet Hospital?
Yes, Sally Beauty, Supercuts hair salons, and Magic Nails beauty salon are all nearby for your personal care needs.
Can I find fitness or wellness centers near Banfield Pet Hospital?
Yes, Club Pilates and Derderian Academy of Martial Arts are nearby for fitness and wellness activities.
What specialized support does Banfield Pet Hospital offer for pet owners?
Banfield offers Pet Chat™, a 24/7 advice chat line to provide pet owners support anytime.
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