Petco

Reviews

• SK

  Selena Kong

  Feb 13, 2026
  3.0
  Genuinely hate to leave a neutral/negative review since my senior dog comes here often, but Mike really ruined this visit. He checked us in without asking about grooming preferences, and I assumed he was following notes from previous appointments. That miscommunication caused unnecessary issues. He also added the “Essentials” package without my approval and overcharged me. Thankfully, Brooke (the actual groomer) apologized on his behalf and refunded it. Huge shoutout to her for fixing the situation and always treating my furry ol man with care.
• JA

  jay allard

  Feb 2, 2026
  1.0
  They have no clue what to due ,manager couldn't due refund? Told me to call 800# to get help
• EC

  Elizabeth c

  Jan 19, 2026
  1.0
  The conditions that they keep their reptiles in is extremely unacceptable and animal abuse. Needs to be inspected asap . Horrifying if you understand anything about the conditions these animals should be kept in
• SV

  Shadil Ventura

  Jan 19, 2026
  1.0
  This petco should be charged with animal abuse honestly. They don't seem to care on how to properly ensure the animals are loved and cared for. It was horrifying what I saw today and a quick look at other reviews confirms this has been happening for a long time with nothing being done. You would think that people who work at pet stores would actually care about animals, not this store. Do better or stop selling pets altogether if you can't do it the right way.
• JJ

  Julianna

  Jan 19, 2026
  1.0
  I was so devastated to see the lack of care for their reptiles. Leopard geckos were on sand which is not at all species appropriate and can cause impaction (and death). They were without water, adequate hides, and had uneaten crickets too large for their age/size left in their enclosures which if not removed after feeding time can bite and injure them. The bearded dragons' enclosures were absolutely filthy as well. :( I approached some of the staff to ask questions and hopefully see if someone could do something to improve their husbandry and I was met with dismissiveness and annoyance bordering on aggression. I understand the employees can't do much when corporate is giving them certain expectations, but I have seen other Petcos with better husbandry and healthier looking animals, so I don't really buy that corporate is "making them" put their animals on substrate that will kill them. Is this husbandry really a corporate standard or store specific? Petco, if you're going to sell animals, the least you can do is ensure even just the bare minimum care for your animals and educate your staff. I'm horrified and heartbroken. One day I really hope Petco listens to its customers and stops selling live animals altogether and perpetuating their neglect and abuse. In the meantime, I just hope this Petco will at least follow other stores' examples and do whatever they can to improve. These are sentient beings with unique personalities that can live up to 20 years with proper care. They're not even being given a chance at a life other than that of suffering.

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