Petco

4.2
1219 reviews

About

Pet StorePet supply store
Visit your Wilkes-barre Pet Store located at 3480 Wilkes-barre Twnsp Commons for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3480 Wilkes-Barre Twnsp Cmns, Wilkes-Barre, PA
18702, United States

Hours

Reviews

4.2
1,209 reviews
5 stars
709
4 stars
251
3 stars
132
2 stars
41
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly in the aquatic department.

Grooming Issues

Several reviews highlighted poor grooming experiences, with complaints about staff handling and the quality of cuts.

Product Availability

Customers expressed frustration over inconsistent stock levels, particularly for fish and specific pet supplies.

Store Environment

The store was noted for being clean and well-organized, but some customers mentioned issues with temperature and aisle accessibility.

Pricing Concerns

Feedback indicated that prices were perceived as high compared to competitors, with some customers feeling that the value did not match the cost.
  • PM
    Pavel Masek
    6 days ago
    5.0
    They have surprisingly many fresh water and saltwater fish. And even many corals
  • KL
    Karen Louise
    Nov 8, 2025
    5.0
    I took my elderly neighbor, the young lady gave her full attention,a little dog who spent her 4 years alive in a small cage, after being mated,who is trying to adjust to a different environment needed a sweater and harness,she helped find the right size and even put then on her for her ride home,she showed kindness and was so helpful to both her and her little dog.
  • LL
    LibertyBelle981
    Oct 30, 2025
    5.0
    Very huge shout out to Charles and the other very super lovely folks at the Wilkes Barre location for today: the whole shopping plaza is out of power and these awesome people are still doing what they can to help pet parents despite the set-back. Even though I only needed 4 cans of cat food, Charles and his team made sure to take care of me. Thank you Charles and the whole Wilkes Barre Petsmart team for all that you do!
  • TR
    Tony Rodriguez
    Oct 15, 2025
    5.0
    Nice warm atmosphere.
  • VR
    Vinay R.
    Oct 11, 2025
    1.0
    I stand for half an hour waiting to some fish and plants. The guys here are not friendly and have no idea what customer service is. I have over 40 tanks and try to come here and every time I walk away. The guy then comes to the area. Not sure if he has anything against people of color or what but this is the last time I come here for anything aquatic and I will be writing their corporate office. They can just check the cameras. If you aren’t happy with your job, then get another one. No one wants to see your sour puss of a face.

Frequently Asked Questions About Petco

Does the Petco Wilkes-barre location have a vet hospital?

No, Petco Wilkes-barre does not have a full-service vet hospital.

Does Petco Wilkes-barre offer vaccinations?

Yes, Petco Wilkes-barre provides vaccinations.