Petco

4.3
977 reviews

About

Pet StorePet supply store
Visit your Whitehall Pet Store located at 2621 Macarthur Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2621 Macarthur Rd, Whitehall, PA
18052, United States

Hours

Reviews

4.3
969 reviews
5 stars
584
4 stars
227
3 stars
81
2 stars
28
1 star
49

What are people saying?

AI-generated from recent customer reviews

Pest Issues

Customers reported ongoing pest problems, including infestations affecting food products.

Customer Service

Mixed reviews on customer service; some employees were praised for their friendliness and helpfulness, while others were criticized for rudeness and unprofessional behavior.

Grooming Services

Grooming services received positive feedback, particularly for specific groomers, but there were also complaints about handling and management issues.

Store Cleanliness

The store was generally noted for being clean, though some customers reported concerns about animal care and pest issues.

Product Availability

Customers expressed frustration over stock availability and pricing, with some items frequently out of stock or considered overpriced.
  • VN
    Val Ned
    Nov 13, 2025
    1.0
    Grooming salon didn’t pick up and wasn’t staffed during advertised hours when I went for a walk in service.
  • BR
    Bryan Remaly
    Oct 22, 2025
    1.0
    This location has an ongoing pest control problem. If you see little moths, worms, or cocoons on the bags of food you purchase…BEWARE! These are Indian Meal Moths and they WILL infest your house. They try to place the blame on the pet food manufacturers, but if you closely inspect any brand of their large bags of dog kibble, you’ll likely find these pests. I have notified Petco management multiple times over the course of months and nothing has been done. Unfortunately I no choice but to notify the Department of Agriculture.
  • AB
    Angel Blandon
    Oct 22, 2025
    1.0
    Yesterday I was at this place, I arrived at night and a girl helped me, I don't remember her name but she was black-haired with tattoos, she helped me with such an arrogant and overbearing attitude the whole time, because of my level of English I answer slurred and she was always rolling her eyes, I was going with the idea of ​​adopting a hamster, she gave me the information and everything about the cages, I asked her about one that is for beginners and is colorful, which she did not agree to sell me so I could take my hamster, then she asked me why they have a cage for sale if they don't want to sell it to you? Why did I make the process of adopting a hamster so complicated when I already had the necessary information and already had things ready at home. If PETCO is reading this, I want them to take action and know that with customer service like this, what they do is lose customers.
  • JH
    Jo Anne Harr
    Oct 10, 2025
    5.0
    Use the groomer Kelsey. She is so great with my collie girl. When she switch location from Emmaus to Whitehall, we followed her there. My baby won't go with anyone else, but Kelsey. I give her 10 stars.
  • JC
    Jenny De la cruz
    Oct 6, 2025
    1.0
    I just went to request information about a product for my dog ​​and an employee treated me with racism just because I don't speak English well. She started making faces and didn't want to help me. This is the second time this has happened to me with them. Apparently, they are racist in this place.

Frequently Asked Questions About Petco

Does the Petco Whitehall location have a vet hospital?

No, Petco Whitehall does not have a full-service vet hospital.

Does Petco Whitehall offer vaccinations?

Yes, Petco Whitehall provides vaccinations.