Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Allentown provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
271 reviews
5 stars
183
4 stars
32
3 stars
7
2 stars
6
1 star
43
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Several customers reported unprofessional and rude behavior from the nursing staff, leading to negative experiences.
Customer Service
Many reviews highlighted poor customer service, including long wait times, lack of communication, and dismissive attitudes from staff.
Care Quality
While some customers praised the care their pets received, others reported serious issues, including injuries and misdiagnoses.
Affordability
Customers expressed concerns about high prices and unexpected charges, particularly regarding wellness plans and services.
Overall Experience
The overall sentiment is mixed, with some customers having positive experiences while many others reported dissatisfaction and vowed to seek care elsewhere.
- MPMarco Pernisco1 day ago1.0They are understaffed and their scheduling team is a mess - They canceled my dogs appointment less than an hour before it started. I have never had a place have open appointments online and cancel on me. Worst Banfield I have ever had the displeasure of working with.
- BBbwieller6Nov 12, 20251.0DO NOT BRING YOUR PET HERE. Absolutely awful. Our dog has had numerous terrible experiences here and the reason we keep returning is because of this so-called “plan” That will help you save money, but you still end up having to pay money every single visit. And when she just got her spay done there was multiple complications THAT THEY COULDN’T HANDLE , and we were then told to take her to ER to be monitored overnight for mass amount of blood loss again ON THEIR END because again “ they couldn’t handle” getting it back to normal, how do you even do a procedure if you can’t possibly fix the worst outcome. And we had to pay all ER costs ( over 2k ) so they basically said you guys go figure it out. This place is only good for ear infections and shots.
- AAAshleyOct 1, 20251.0I had a terrible experience here twice. The nursing staff is terribly unprofessional and rude. I brought my dog for an annual, comprehensive exam. A woman entered the exam room, and didn't greet me or introduce herself. She simply sat down and started asking questions with an attitude. After her intake, which was short-lived and rude, she took my dog out of the room to receive his care. Although my dog has never been aggressive, and has no documented issues with receiving care at the vet, she reports she was unable to get any part of the visit done. She came back into the room with another lady, and was holding a cone. She says "you need to put this on your dog." The other lady, who was actually quite pleasant and kind, explained what transpired in the back. The second lady told me that I could see the veterinarian in a little bit for further explanation. As a result, I asked who were they? I asked the latter because up until this point, no one has introduced themselves. They explained that they were both nurses. The doctor came shortly after and explained what my next steps would be. At checkout, the initial, unprofessional nurse continued her passive aggressiveness. As a result, I decided to make an appointment at another Banfield. Of note, I am not a veterinarian and I have no background in veterinary care. However, I do love my dog. I think it is definitely warranted that the proper measures are taken to ensure the safety of those taking care of my dog. I am in no way offended that they could not do the exam. However, I do think it is important to be kind and professional to the pet owners when they come into the office. Working with animals does not excuse/exclude you from interacting with humans. At the bare minimum, we deserve respect. I think this one particular nurse treated me like I was an inconvenience throughout the visit. If I asked questions, she was short and rude. At checkout, my chart was left open on another computer, so they were unable to access the chart to check me out. She goes up and down grumbling and mumbling about how annoying this situation was. If you want to be treated like an individual and if you want your pet to be treated kindly, I would not come to this Banfield. My experience with other Banfield hospitals is drastically different. Although this hospital is 15 min from my house, I consider it worth it to travel to NJ to receive respectful care.
- DTDiaritza TorresJun 2, 20255.0Me encanta como atienden a mis dos gatitos 🥰
- ZLzarifa lawsonMay 29, 20255.0affordable health insurance plans. Caring staff, convenient scheduling all adds up to great care for your pet. I wouldn’t want to take Zoe anywhere else.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Whitehall?
Banfield Pet Hospital is open Monday to Friday from 8 AM to 6 PM, Saturdays from 9 AM to 5 PM, and Sundays from 10 AM to 17 PM. The hospital is closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care for pets?
Banfield Pet Hospital does not provide emergency care services. However, you can call during hospital hours for urgent care advice and referrals to emergency hospitals or specialty providers.
What preventive care services are offered at Banfield Pet Hospital?
Banfield offers preventive treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to help keep your pet healthy throughout life stages.
What is the Optimum Wellness Plan, and how can I pay for it?
The Optimum Wellness Plan includes annual preventive care such as exams, vaccines, dental care, and diagnostics. Payment can be spread over 12 months with automatic withdrawals or paid in full at enrollment.
Can I get veterinary care advice online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access remote pet care advice 24/7 through Vet Chat™ on the Banfield app.
What are the types of appointments available at Banfield Pet Hospital?
Appointments include in-room visits, drop-off appointments where you leave your pet and get notified when ready, and virtual visits for clients with Optimum Wellness Plans to receive care from home.
Where is Banfield Pet Hospital located in Whitehall?
Banfield Pet Hospital is located at 2526 MacArthur Towne Center, Whitehall, PA 18052, USA.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby, you can visit ALDI USA for groceries, Party City for party supplies, and Yummy Bowl for Asian cuisine. These locations are within MacArthur Towne Center, making it convenient for errands around your pet hospital visit.
Are there fitness options near Banfield Pet Hospital?
Yes, several gyms like iLoveKickboxing - Whitehall, Whitehall Fitness Kickboxing Studio, and multiple kickboxing clubs are nearby if you'd like to get a workout before or after your visit.
Can nearby services help with other needs during my visit to Banfield Pet Hospital?
Yes, near Banfield you will find services like Consumer Cellular for mobile phone needs, KeyMe for locksmith services, and financial services like OneMain Financial and H&R Block to assist with your errands efficiently.