Banfield Pet Hospital

Reviews

• CH

  Collette Henderson

  Feb 16, 2026
  1.0
  I would strongly caution anyone considering this location of Banfield Pet Hospital. For over a year, my fiancé and I brought our dog in for an ongoing skin condition. Despite repeatedly asking for basic diagnostic testing — including a simple skin sample or skin panel — the staff continued prescribing the same antibiotic over and over again with no improvement. There was no effort to investigate the root cause of the issue, even after we expressed concern multiple times. When I requested that our pet’s medical records be sent to another veterinarian for a second opinion, I was told they were not legally obligated to release them because the records “belonged” to them. I only received the records after threatening legal action, which is completely unacceptable. After switching to a new vet, they performed the skin panel immediately. Within one hour, we had answers and a clear treatment plan — something we had been asking for nearly a year. With the correct medication, our dog is finally improving and is expected to recover within weeks. Our pet suffered unnecessarily due to the lack of proper diagnostic care. We trusted this clinic to advocate for our animal’s health, and they failed to do so. We have cancelled our wellness plan and will not be returning. Pet owners deserve thorough care, transparency, and accountability. Unfortunately, we did not receive any of those here.
• JD

  Jamie Demharter

  Jan 23, 2026
  1.0
  They wanted to euthanize my 2 year old puppy due to seizures! HEARTLESS! They should have a negative star! Go to RIVER VALLEY In Springdale. My 2 year old puppy was having cluster seizures for an hour! I called them about 15 minutes into the seizures and was told to get him to Avets in Monroeville. I called Banfield back 3 minutes later after I got my dog in the car and was hysterically crying that I didn't think my poor puppy was going to make it to Avets. (Banfield is 5 minutes from my home.) I was told exactly this and I quote "we close in 10 minutes and the only the we can do is EUTHANIZE him"! HOW CAN YOU SAY THAT TO SOMEONE IN THAT SITUATION AND HOW CAN YOU CALL YOURSELF A "PET HOSPITAL" IF YOU CANNOT STOP A SEIZURE WITH THE SUPPOSITORY, NASAL SPRAY, OR VALIUM?!?! HOW DARE YOU BE SO CRUEL AND WORRY ONLY ABOUT LEAVING IN 10 MINUTES?! THEY SHOULD ALL BE FIRED! EVERY. SINGLE LAST. ONE. OF. THEM!!!!!!!! GET RID OF THIS ENTIRE BANFIELD! HORRIBLE PEOPLE! And just an FYI River Valley has my precious pup on Keppra and he is doing wonderful with it! Seizure free! If I trusted Banfield he would be gone forever!
• BM

  BLM M

  Jan 18, 2026
  5.0
  Very caring, accommodating staff. They try their best to make you and your pet happy. Accurate diagnostic, will keep you on track with vax and great record keeping. Can’t ask for more.
• DM

  Dystany Misko

  Dec 23, 2025
  3.0
  They make you wait way too long for even a simple booster shot
• UM

  US Marine

  Oct 25, 2025
  1.0
  Ouch.. this isn't the first time some history here.Let me give you the history and let you know why they got the rating that they did.I would like to have gone lower. About 5 months ago, my black lab she was way up in years. The doctor was amazing. I'll keep her up the receptionists at the front desk. Extremely rude Enign wanted to be controlling, wanted to be in control of everything. I asked a simple question and the answer she gave me was wrong as to why I had to wait for my medication. She says, well, they have to make it. It takes time to do that just be seated. And I'll let you know well. This medication arrived in a package premain, so I told her to pull out they made it and put it in a sealed package that was amazing. Her ignorance continued the couple days later. When a dog was pretty much on her last legs and I was thinking of I don't want her to suffer. So I was going to put her down. I said, have the back to call me. So I can set up the time to come in with her to go down that road. I had already discussed it with her. I never got past that secretary. She wanted to be in control. Well, that's not how we do things here. It's like you're not a vet. Well, I know what's going on here. That's what she said, so push came to shove because of her mouth. Her needing to be in control and her extremely rudeness. My dog actually passed away while I was getting scolded by this person who represents banfield at the front desk. No, reason why I came back to this one was because of the vet was amazing now. I have a situation with my cat. He's 20, but healthy and again. The same rudeness, from the same person lasts 2 times I was here. She wasn't there. I was excited. I had an amazing visit again. This last time, no, not again. So much so what happened is, the vets made me wait an hour and a 1 in a waiting room. 90 minutes when I get in, they go through the normal stuff. Normal questions and they had to draw blood. Because my cat needs her blood. His blood checked every 6 months. He has a thyroid. He gets this compound in his ear, so 20 minutes later, they bring him back in, they build me for nails that weren't done. And they said they couldn't get the blood sample. Because he was being a little tough. Well, when you make him wait an hour, you get to them. That's what happens. So now we have to reschedule and keep in mind. They were not able to do their job all on their part. And they made me wait over 90 minutes. Probably over an hour after they took him tried to get the blood. Which they did not do, they're a vet. They should know how to handle these situations without hurting the animal or getting rough with the animal. So now here we are. I got a text message in my phone. Saying your drop off time. So in other words, I'm going to bring my cat in at 1:30. And I'm going to drop him off, and they will get to him within the next couple of hours. When they have a lull and the slowdown with the other customers. So I get there about 20 minutes late. Thinking it's just a drop off, it's not a big deal. It's their fault anyways. I had to reschedule this. Why am I saying all that? Because her attitude was immediate. Well, you're late and I said that very sarcastically, because she was being extreme. This is that same mean person above extremely rude, extremely ignorant, condescending degrading, and then she lied. When I have a customer behind me and my son was with me as well.Who's twenty four?He's not a child.He was stunned as someone was talking to his dad that way, and it didn't end then she had the nerve to tell somebody.I was raising my voice, I was not raising my voice.I was trying to get her to understand this was not an appointment.This was a drop off time this flexibility, there.She didn't want to hear it.Well.You have to reschedule, said, no.It's your fault.The first place I have to come back here because you were incompetent and your staff was not able to get the blood.So now i'm getting annoyed.I have full right to be because it's a forty five minute drive for me to come to this vet.The veterinarian who we talked about

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