Banfield Pet Hospital

Reviews

• HR

  Harleigh Rocheny

  Nov 14, 2025
  1.0
  We brought a kitten into our home after finding him on the street. We kept him separated from our other cats at first, just in case something was wrong. He had conjunctivitis, so we took him to Banfield for an exam. The vet did whatever in the back, gave us eye medication, and we were told the kitten was good to go. The vet never came out to speak with us, never explained anything, and never mentioned any concerns. The front desk scheduled a follow-up appointment a month later for vaccinations and told us to bring a stool sample at that next visit. We were under the impression the kitten was fine, so we slowly introduced him to our other two cats (who also receive care at this same clinic.) At no point did anyone warn us to keep them separated or to watch for common contagious illnesses. Weeks later, one of my cats (who has never been sick before) suddenly becomes ill. We bring the kitten back in, they finally run tests, and it turns out he has worms and most likely a virus that is extremely common and highly contagious in outdoor kittens. After researching, I learned that these viruses often present with conjunctivitis, which the kitten already had when they first saw him. Banfield assured us that whatever the kitten has my other cat most likely also has so testing on both cats would not be necessary. Because of their lack of communication, I ended up having to buy double the medication. Treatment that could’ve been handled with just the kitten, I now had to pay all over again for the cat who caught his illnesses. And now I’m just hoping my third cat isn’t next. I genuinely don’t understand how they gave us zero guidance at the first visit. A simple warning like: “We treated the eyes, but conjunctivitis can be a symptom of common contagious viruses. We won’t know without testing. It may be best to keep him separated until we rule things out. Also, without a stool sample we can’t confirm worms, but it’s very common in kittens, so keep him away from other pets and anyone with a weaken immune system like children and elderly folks .” would have prevented all of this. When I expressed my concerns to the vet, she was dismissive and patronizing. Her response was, “It’s very common for kittens to be born with worms,” which makes it even more confusing why she didn’t say that at the first appointment. She also told me I should see my own doctor because the worms the kitten has can be passed to humans… again, something that would’ve been useful to know before exposing my entire household. Because of Banfield’s lack of communication and laziness, my once-healthy cat is now sick with everything the kitten had when he was supposedly “good to go.” The front desk ladies are always very nice, but whatever is happening in the back room is careless, rushed, and honestly lazy. I’m extremely disappointed.
• CL

  connie lee

  Sep 15, 2025
  4.0
  Shaggy loves his groomers at pet smart. He's a little anxious at first. But then is comfortable through his session. Joe T, Naomi, and Dean are our new friends. Thank you for making Shaggy so handsome !!
• TS

  tobias sabatine

  Sep 11, 2025
  5.0
  Everyone here really cares. They go above and beyond to make sure Molly gets the care she needs.
• LG

  lisa glappa

  Sep 10, 2025
  5.0
  Banfield is great for my blue heeler. The vets are great with him eventhough he can show his displeasure with a growl...thanks Banfield in stroudsburg for making sure my boy is healthy!!
• AE

  Ashley Elvin

  Sep 4, 2025
  1.0
  If I could give them a zero I would! I had never been here before being new to the area. I saw how this vet had good reviews so I decided to give it a try. I made two appointments on different days one for my cat and one for my dog. Separate to make it easier. Everything was good and then I noticed that they must have canceled one of my original appointments. Next thing you know there appointments are together on the same day. That’s odd, but I guess it can still work. The employees also talked very rudely towards my 16 year old daughter. Do not recommend!

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