Vetco Total Care Animal Hospital

Reviews

• TA

  Tania Anastasia

  2 days ago
  3.0
  We visited this VetCo location earlier during the summer, and I truly hope things have improved since then. Both the Petco and Vetco areas felt neglected, with dusty sections and a generally unkempt atmosphere. While Dr. Paaby was knowledgeable and friendly at moments, she also came across as dismissive, and the overall experience felt disorganized. The receptionist guy was standoffish and unsure where basic tools were when the doctor asked. At checkout, I never received the documents I was told I’d be given to take home. Instead, I was emailed a very short two-line summary for the record, nothing discussed was included, and even though my puppy’s temperature was never taken, a made up number was still entered into her record. Unfortunately, I can’t recommend this location. In my experience, the Vetco in Stowe offers a much cleaner, friendlier environment with better attention. Thankfully, I’ve since found a more integrative, cleaner, and attentive practice in Pennsburg that is well worth the extra drive. The difference in care, communication, and overall environment has been night and day.
• MB

  Monique Borzumati

  Nov 12, 2025
  4.0
  My first visit was a very bad experience, i felt anxious and unheard, recieved a phone call with an apology and explanation. Was given a free second visit where all my original concerns were finally explained. Staff was friendly, long conversations and explanations on everything. My first visit i thought they were just trying to add on services to upcharge me without explaining why my dog was doing what she was doing, this visit it was explained as to why they wanted the services added which made sense now that it was explained. Everyone has bad days so im glad i gave them a second chance. My girl had her ears cleaned, nails clipped and anal glands expressed. I will definitely go back now
• AL

  April Leister

  Oct 14, 2025
  4.0
  Vet techs, staff let us in right on time of 8:00 am appointment very kind, professional and understanding. Vet was a little late but was able to show compassion and understanding and was open to listening to concerns. She sat on floor and made our pup feel as calm as possible. Gave good explanation of things and options. We have Vetco Vital Plan and prices are always so reasonable due to the waiving of most of the exam fee. That program is well worth it!
• EL

  Emma Ledwith

  Oct 6, 2025
  5.0
  This location has an amazing team! My cat ran away and was lost for 3 months and I took him here when I finally found him. I was feeling so guilty, embarrassed, and worried that I would be judged for losing him. The staff were kind, understanding, and happy for me. They were gentle with my cat and made sure he was comfortable while they treated him. They answered all my questions and gave me information for treating the issues that he’s developed, and validated all of my concerns. They made me feel like such a good cat mom and they were exactly what my cat and I needed ❤️ they also waive the exam fee for first time visits! My coupon wasn’t scanning and the woman at the desk gave me a new one
• LK

  Linda Kirlin

  Sep 28, 2025
  5.0
  The staff and Vet are very friendly and professional. They treated our cat Marshall like it was there. They took there time with Marshall . They ask if we had any questions. Marshall had to get his Rabies.i am so happy with their service. Thank you Linda Kirlin

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