Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Pleasant Hills provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
245 reviews
5 stars
163
4 stars
27
3 stars
12
2 stars3
1 star
40
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their caring and compassionate treatment of pets.
Service Delays
Numerous reviews mentioned long wait times for appointments and check-ins, leading to frustration among pet owners.
Communication Issues
Several customers reported poor communication regarding appointments, treatment plans, and billing, which contributed to dissatisfaction.
Mixed Experiences
While many customers had positive experiences, others reported serious concerns about misdiagnoses and inadequate care.
Wellness Plan Concerns
Customers expressed dissatisfaction with the value of the wellness plans, citing high out-of-pocket costs and limited coverage.
- LPLorann PrescottNov 5, 20255.0Wonderful very caring staff.
- KBKia ButlerSep 15, 20255.0Banfield Pleasant hills team is excellent and always there when I need them. Thank you for taking care of my Benny
- ADAlex DelGrecoSep 15, 20251.0This place should be ashamed of themselves. I signed my dog into cats up for the one year program. Got them all their shots, spayed and neutered. I just got a new puppy. I go back in. They’re telling me I have something in collections. I can’t do the plan, but they can’t tell me what I’m guessing. It was a clerk wear on their end and they tried to put me into the second year program for my last cat that I took there which I did not want. I never received a phone call. I had my dog there that I originally had the one year plan that we had to put down at 16. They took my money real fast but they’re not gonna see my puppy. They should be ashamed to be a pet doctors!
- LSLisa SarberSep 15, 20255.0Love the doctors and staff. Every nice and friendly. They treat everyone like they would want to be treated. My dogs do not go with just anyone but they like the staff and go with them with no problem. Would recommend them to friends and family.
- BMBrenda MontroseSep 15, 20251.0TERRIBLE! ALMOST KILLED OUR CAT BY NOT GIVING CORRCT MEDS. TOOK TO ANOTHER VET AND GOT CORRECT MEDS AND HE LIVED UNTIL THE RIPE AGE OF 15. WOULD NEVER RECOMMEND!!! It makes you give a star. Why? They are not worth even one star!!!!!!!!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Pleasant Hills offer?
Banfield Pet Hospital provides preventive care, vaccinations, dental care, parasite control, nutrition advice, spay/neuter services, microchipping, DNA testing, and end-of-life care.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals to emergency hospitals or specialists.
What are the hospital hours for Banfield Pet Hospital in Pleasant Hills?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sundays from 9:00 AM to 5:00 PM. It is closed on major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or use the Banfield app available on iOS and Android for easy booking.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, nutrition, and dental care. They are not insurance but offer discounts on treatments and renew automatically each year.
Can I receive veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support via Vet Chat on the Banfield app.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments, and virtual visits for Optimum Wellness Plan clients.
What nearby pet-related store can I visit along with Banfield Pet Hospital?
PetSmart is nearby and offers pet grooming and retail services, making it convenient to shop for pet supplies and grooming when visiting Banfield.
Are there any restaurants near Banfield Pet Hospital to visit after your pet's appointment?
Yes, popular nearby restaurants include Texas Roadhouse, Olive Garden, Chipotle Mexican Grill, and Quaker Steak & Lube where you can enjoy a meal after your visit.
What recreational or fitness centers are located near Banfield Pet Hospital?
Fitness centers such as LA Fitness and Crunch Fitness are nearby, providing options to exercise or relax after your pet's appointment.