Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® – Pittsburgh Crafton Ingram provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
355 reviews
5 stars
220
4 stars
34
3 stars
19
2 stars
15
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication and long wait times, with some expressing frustration over being placed on hold or having calls dropped.
Compassionate Care
Several reviews highlighted the compassionate treatment of pets during difficult times, such as euthanasia, and praised the staff for their kindness.
Mixed Experiences
While some customers had positive experiences with the care and treatment of their pets, others reported dissatisfaction with the quality of care and perceived focus on upselling services.
Staff Friendliness
Many reviews noted the friendliness and helpfulness of the staff, although there were mentions of rude behavior from specific employees.
Billing Issues
Numerous customers expressed concerns about billing practices, feeling that they were charged excessively or misled about costs associated with services.
- AMAlaina MayesDec 16, 20252.0I've been taking my dog here for 7 years. The actual veterinarian care is ok-ish but it's such a hassle to do anything. Medications are marked up exorbitantly, I've been waiting days for them to approve my prescription order through a 3rd party service. I've called a dozen times in the past few days and they either decline the call, or answer and leave me on a never ending hold. If my dog could handle a new environment I'd definitely switch vets.
- CBChelcey BeaversNov 20, 20251.0Called to confirm my pets appointment for this Saturday. I was advised they had no record of the appointment and were unable to accommodate this appointment. Please see the attached photos, I made an appointment over a month ago and now my pet will be delayed in receiving care from ANOTHER veterinarian office.
- BGBrenda GeorgeOct 2, 20255.0My dog always receives excellent care at Banfield. I will definitely recommend Banfield to other pet owners
- JYJackie YostSep 15, 20255.0The staff is unbelievably nice always kind to the pets to come in we recently had to put our cat down and they were just so sweet above and beyond sent the card with her paw print which really meant a lot they take care of my little girl she's a little shorty they treat her like royalty always so nice to her everybody wants to pet her i just think you guys are the greatest
- CSCynthia StraussSep 15, 20252.0I only saw vet techs. They were great. The vet called me by phone later. English is her 2nd language and she speaks very quickly. I will not go back to that location.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Pittsburgh Crafton Ingram?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital accept new patients?
Yes, Banfield Pet Hospital is currently accepting new patients.
What preventive pet health care services does Banfield Pet Hospital offer?
They offer vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including physical exams, vaccines, screenings, nutrition consultations, and dental care, with automatic annual renewal.
Can I get veterinary care online through Banfield?
Yes, Optimum Wellness Plan clients can get 24/7 remote pet care advice and triage support via Vet Chat on the Banfield app.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through Banfield's website or via their mobile app available on iOS and Android.
Are there nearby places where I can grab a bite before or after my visit to Banfield Pet Hospital?
Yes, nearby restaurants include Mekong Diner, Hanlon's Diner, Redstone Tavern, Domino's Pizza, and Fitfeine & Ice Cream cafe.
What other services or shops are close to Banfield Pet Hospital that I might find useful?
Nearby you can find CVS Pharmacy, Rite Aid, and Crafton Ingram Shopping Center for convenience and shopping needs.
Are there any health-related facilities near Banfield Pet Hospital?
Yes, Oak Street Health Crafton Ingram Primary Care Clinic and The Eye Guys/MyEyeDr. are close by, useful for your family's medical and vision care needs.