Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When your dog or cat needs professional care, you can rely on the veterinary team at Banfield Pet Hospital in Pittsburgh’s Ross Township. Just off Northway Mall Drive in The Block Northway Shopping Mall, you can find us inside PetSmart. At Banfield, we pride ourselves on our selection of petcare services from a dedicated team of people who love animals just as much as you do.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
204 reviews
5 stars
130
4 stars
21
3 stars
17
2 stars
4
1 star
32
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers expressed dissatisfaction with the quality of veterinary care, citing misdiagnoses and inadequate treatment for their pets.
Staff Attitude
Feedback indicates a mix of experiences with staff, with some praising their kindness and professionalism, while others reported rudeness and unhelpfulness.
Communication Issues
Several reviews highlighted poor communication regarding treatment plans, costs, and follow-up care, leading to frustration among pet owners.
Pricing Concerns
Customers frequently mentioned high costs and unclear pricing structures, particularly regarding wellness plans and additional fees.
Wait Times
Many customers reported long wait times for appointments and services, contributing to a negative overall experience.
- AHAngela HopfOct 15, 20251.0I took my pet to get his ears checked, was told they had no clue what it was and to put him on steroids and bring him back in two weeks. Took him back for the vet tec to say I have no idea what to say and the vet refused to look at him. It was all a waste of my time from the first till the last time there. At the first vet visit, what they wanted was never documented and they seemed to have no idea what to do when we came back. It was suggested to get his thyroid checked yet when we came back but they said oh we don’t do that on follow up visits. My dog still has messed up ears and I feel like I wasted so much time and money with you for nothing to be done.
- PDPaul DeAndreaSep 15, 20255.0Great experienced health care provides for animals. Love these guys
- PHPam HelterbranSep 15, 20253.0Doctors are fine at best. Only go for check up that are included in my $44.99 monthly plan that pays for bare minimum. My dog was experiencing bladder issues, doctors had the urine that was deposited in her kennel. Told me her urine, he didn't like how it looked. But wouldn't dip her urine. Until i.paid 100.00. Thanks I would have thought while she was there they had the urine, WOULDN'T DIP THE SPECIMEN . BECAUSE OF SYMPTOMS. THANKS KEEP TAKING MY MONEY, FOR NO SERVICES RENDERED...
- BHBernie HartSep 4, 20251.0Talk about feeling trapped! You want to do the best for your fur baby. After you pay over $200.00 and discuss insurance and more procedures. Wow. Their billing is SHADY. Ask questions. Ask prices. Ask why.. no kidding they are SHADY.
- TNTony NicholsonAug 13, 20251.0The Northway location is terrible !! They give you the run around on appointments. My dog has been seen there for 11yrs and when we need them the most they put you on the back burner . Why pay every month for the insurance and they don’t help !
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital's hours of operation?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not offer emergency care, but you can call during hospital hours for urgent care advice and referrals. During non-hospital hours, contact your local emergency hospital.
What preventive pet health care services are available at Banfield Pet Hospital?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to maintain your pet's health.
What is included in an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans include annual head-to-tail exams, vaccines, early diagnostics, nutrition consultations, dental care, and more, designed to support preventive pet care.
Can I schedule a Virtual Visit with Banfield Pet Hospital?
Yes, if you have an Optimum Wellness Plan, you can schedule Virtual Visits to receive quality care from home.
How do I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or app, or call the hospital directly at +1 412-364-5669.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room visits, drop-off appointments where pets are cared for while you wait remotely, and virtual visits for wellness plan clients.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Near Banfield, you can visit Northway Mall and The Block Northway shopping centers, or enjoy a meal at Wahlburgers, Blaze Pizza, or Another Broken Egg Cafe.
Are there fitness and wellness options near Banfield Pet Hospital?
Yes, nearby fitness options include Club Pilates, FitWell Studios for yoga, and Row House for rowing fitness, perfect to visit before or after your pet's appointment.
Where can I find beauty and spa services close to Banfield Pet Hospital?
Nearby beauty and spa options include Queen Nail Bar and Charlotte Tilbury, great places to relax while visiting the area.